XCALLY Academy
- Product Knowledge
What’s about
The XCALLY Academy is XCALLY's e-learning platform on which candidates can take online training courses offered by XCALLY, obtaining certifications.
XCA - Certified Associate Training and Certification
The XCA - Certificied Associate Training and Certification is designed to evaluate knowledge of XCALLY software.
The certification is aimed at Customer service administrators, ICT technicians, IP telephony and IP network technicians who wish to get acquainted with the overview and fundamentals of XCALLY configuration.
The exam tests comprehension of the interface and configuration of the different components, analyzing the use of the platform both admin/user side and agent side.
How to access
You can access to XCALLY Academy by sending a request to your sales reference and you will be enrolled in our Academy for 60 days.
Members can take the modules whenever they like until the exam is completed (2 attempts to pass).
Course features
→ Online certification
→ Total duration of XCA videos is about 6.30/7 hours
→ Available in English and Italian languages
→ The certificate expires after 3 years and you will need take the certification refresh
Course topics
Architecture & Setup
Interface - Define the staff
Voice Channel
Cally Square
Motion Bull
Omni Channel
Open Channel
Dashboard + Analytics
Trigger tools
WhatsApp Connector
AI Bots
Integrations overview
System Update + License Management
Audit e Log Files
XCP - Certified Professional Training and Certification
The XCP training and certification is designed for customer care administrators, ICT engineers, IP telephony and IP network engineers who wish to learn more about the advanced modules and configurations of XCALLY Motion.
The main requirement of XCP is to already have XCA certification. Also, the knowledge of MySQL basic, Asterisk basic and Linux basic are appreciated but not mandatory.
How to access
You can access to XCALLY Academy by sending a request to your sales reference and you will be enrolled in our Academy for 60 days.
Partecipants con access to the platform to follow the modules in every moment and according with their time schedules, until the exam is completed (2 attempts to pass)
Course features
→ Online certification
→ Total duration of XCA videos is about 8 hours
→ Available in English and Italian languages
→ The certificate expires after 3 years and you will need take the certification refresh
Course topics
Scalability guidelines
Kamailio, High Availability and Disaster Recovery
Contexts, Routes and Cally Square
Analytics
API, Open Channel Plugin e Vidaoo Video Channel