Entry group applications

What’s about

This group - start, finally and end - manages the beginning and the end of a call from an Application point of view.

Start

Open

The Start block must be the very first one in each IVR application. The application will not be published without the Start box: it can be used just once for each IVR.

Open

• Label: here you can type a brief description of the box

• Answer: If set to YES, the system answers the channel.

 

Exit Arrows

This block provides just one arrow out to the next step

Finally

This block is executed when the application loses the voice channel. It should be used for example to write some data on a DB after the call hangup or at the end of each IVR.  You can use all the boxes you want after the finally.

Of course, boxes for audio playing will not have any effect on the customer experience.

End

This box needs to be placed at the end of every leaf of the IVR tree. You can put an End box either at the end of each leaf or have a unique End box which all the leaves connect to

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