How it works
In a Cally Square project you are able to use most of the JavaScript function to manipulate a string variable such as the CallerID. For example, you can check the international prefix and send the call to the related country queue.
Step 1: Prerequisite
Before designing the IVR flow, you need to do the following in advance:
- Create queues (Voice -->Queues)
- Create a variable called RESULTS (Tools -->Variables)
Step 2: Design the flow
In following IVR flow, if the callerID starts with 012 we send the call to the queue 1 otherwise to queue 2. we check the callerID using the Javascript function substr in a MATH block and check the result with a GOTOIF block.
Block details
Math block
For esample, if the callerId is 0123456789, the substr function result will be 012 (first 3 digit) and it is saved into the RESULT variable.
GotoIf block
GotoIf block check the RESULT variable and routes the call to the right queue.