1.Dashboard

The Dashboard area shows the following graphs: 

• Conversations: Bars representing the number of conversations during the current day:
  • Total: total conversations managed by the Agents (Closed + Active)
  • Closed: conversations already managed and closed by the Agents
  • Active: conversations that are being managed by the Agents
  • Awaiting Transfer: conversations waiting to be managed by Agents associated to the same Tenant. 
• Agent status:  Pie chart indicating the Status of the Agents associated to the same Tenant. 
• Conversations hourly distribution: Line graph showing conversations of the Agents distributed according to the time.

Data can be refreshed, using the dedicated button "Refresh" on the top right of Dashboard area. 

2.Service Status

Agents can check the service status: if the number/s is/are active (that is during working time) or inactive. 

Clicking on the the Service Status button, a dialog window appears giving the specific information. For example: 

Open Service	Mixed Service (not all services are opened)	Closed Service
Image Modified Image Modified	Image Modified Image Modified	Image Modified Image Modified

3.Administrator Menu 

The Administrator  Menu is composed by WhatsApp, Admin and User Menu. We'll deepen this section in the next paragraphs.

Profile 

This section reports the data of the user currently logged into the platform. 

Change Password

From this section, you can change the password: write the current password, set a new one and confirm it. Then Save. 

Logout

Clicking on this button , you log out of WitiOp.