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Check the account connection from xCALLY Shuttle Web Interface
Expected result:
Open the integration log file (/var/log/xcally-desk.log) and check if the ticket is created or there are some errors
Expected result:
| Code Block | ||||
|---|---|---|---|---|
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[2015-11-17 17:30:56.040] [DEBUG] desk - client creation to https://xcally.desk.com/ [2015-11-17 17:30:56.145] [INFO] desk - client created to https://xcally.desk.com/ |
Make sure
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you
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followed all
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the configuration steps (https://wiki.xcallymotion.com/display/XS/Desk.com+Embedded)
- Check if the agent has the permission to use the Telephone integration in Desk.com (Create a new Integration – Desk.com Admin)
- Check if you can reach the URL that host the Embedded Softphone: https://demo.xcally.com/salesforce/current/v1/desk.html?host=http://X.Y.Z.W&port=8888&event=RealtimeCTI&path=/socket.io-client&type=desk&popup=true (Change X.Y.Z.W with xCALLY Shuttle server IP)
- Check if you enable the browser to allow unsafe script loading
(Important configurations and hints)
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