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Follow this checks list if the /wiki/spaces/XS/pages/1762853078 integration doesn’t work properly |
Check the account connection from xCALLY Shuttle Web Interface
Expected result:
Open the integration log file (/var/log/xcally-desk.log) and check if the ticket is created or there are some errors
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[2015-11-17 17:30:56.040] [DEBUG] desk - client creation to https://xcally.desk.com/ [2015-11-17 17:30:56.145] [INFO] desk - client created to https://xcally.desk.com/ |
Make sure you followed all the configuration steps (https://wiki.xcallymotion.com/display/XS/Desk.com+Embedded)
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