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Code Block
languagesql
themeEmacs
collapsetrue
SELECT call_log.origcalldate AS "Day", 
CASE
WHEN call_log.origcallhour IN ('0','1','2','3','4','5','6','7') THEN '00-08'
WHEN call_log.origcallhour IN ('8','9','10','11','12','13','14','15') THEN '08-16'
WHEN call_log.origcallhour IN ('16','17','18','19','20','21','22','23') THEN '16-24'
END AS "TimeSlot", 
COUNT(IF(call_log.connect=1 AND call_log.enterqueue=1 AND call_log.ivrevent is NULL AND call_log.outboundcall=0 ,1,NULL)) AS "Answered", 
COUNT(IF(call_log.abandon=1,1,NULL)) AS "Abandoned", 
ROUND(AVG(IF(call_log.connect=1 AND call_log.enterqueue=1,call_log.calltime,NULL))) AS "avg Talk Time", 
ROUND(AVG(IF(call_log.connect=1 AND call_log.enterqueue=1,call_log.holdtime,NULL))) AS "avg Hold Time", 
ROUND(AVG(IF(call_log.connect=0 AND call_log.enterqueue=1 AND abandon=1,call_log.waittime,NULL))) AS "avg Abandon Time"
 FROM call_log WHERE ( call_log.connect='1'  or call_log.connect='0')
 GROUP BY call_log.origcalldate,CASE
WHEN call_log.origcallhour IN ('0','1','2','3','4','5','6','7') THEN '00-08'
WHEN call_log.origcallhour IN ('8','9','10','11','12','13','14','15') THEN '08-16'
WHEN call_log.origcallhour IN ('16','17','18','19','20','21','22','23') THEN '16-24'
END
 ORDER BY call_log.origcalldate  ,CASE
WHEN call_log.origcallhour IN ('0','1','2','3','4','5','6','7') THEN '00-08'
WHEN call_log.origcallhour IN ('8','9','10','11','12','13','14','15') THEN '08-16'
WHEN call_log.origcallhour IN ('16','17','18','19','20','21','22','23') THEN '16-24'
END  

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