If you want to us the XCALLY Phone bar API with https support, you will need to install proper SSL certificates in each Windows machine of your contact center agents.
This is a general guideline, not official and not fully comprensive, just to help you in accomplishing it.
Please refer to your IT manager and system administrator to properly install your SSL certificates.
Please note this configuration is intended ONLY for advanced expert users
- Install windows sdk
- Perform the following commands in the proper sdk folder (i.e. C:\Program Files\Microsoft SDKs\Windows\v6.0A\Bin)
4. Open your cmd Windows console prompt and perform the following command with the admin privileges:
You can retrieve the thumbprint from the mmc.exe console (su macchine italiane è la property / personal identification)
Edit the phone bar registry keys in rest-37213
ProtocolSecure = 0 (0: https, 1: http)
Port = 9443 (better not to use the default 9888 dell'http)
Use the Phone bar minimum version 3.7.2.16
If everything goes smooth, you can now call the phone bar API with https, using the new port
Perform a Call (originate):
https://localhost:9443/xcally/svc/originate/phonenumber
https://localhost:9443/xcally/svc/originate/xml/phonenumber
...