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For those reasons, we recommend you to follow the important best practices here below:
1. Try Do not to associate more then 50 queues to each agent. If you really need to do overcome it, please consider a very high processing machine
2. Remove the old queues you do not use anymore. This is very important: we often see customers adding new queues and associating it to the agents, without considering remove the queues not more in use. Remember that also any not used queues associated to an agents will mean waste of processing resourses!
3. Add carefully new queues to the agents only when you really need it. Having an agent managing calls for 200 queues does not make a lot of sense, even in terms of contact center design management and monitor.
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