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You can potentially configure any number of Queues with XCALLY, however we strongly recommend you to limit the number of assigned queues per each agent only to the strict necessity.
Please keep in mind that Asterisk will check and send a device state event for each Queue member. Therefore the more queues are associated to an agentsagent, the more processing effort will be required to the Asterisk process.
Also the powerful XCALLY Real time dashboards need to send events with agent queues information, so the the more queues are associated to an agents, the more processing effort will be required to the real time process.
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