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- When the 3rd party answers the call, click on to the YELLOW dial button with the right mouse button, select the no-active line, and select Conference
- The 3-participants will be on the Conference
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2. When interlocutor answers, the Dial button resumes its active call status (yellow color) and agent asks if he accepts the call; if so, agent rightclicks on the Dial button. The list of active calls appears. Agent identifies the number corresponding to the first incoming call and selects Conference
3. When ready, click with the right mouse button on to the yellow call button, spot the Warm Transfer in the option and select it
