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The call transfer in this case, is divided into the following steps:
1. Agent answers the incoming call by clicking on the Dial button. When starting the call, the Dial button - previously green - change its status changes its status from green to yellow color
2. Clicking again on the Dial button, agent places a call on hold and the Dial button turns blue in color
3. Agent dials the number he wants to transfer the call, then press ENTER to perform the operation
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1. Agent answers the incoming call by clicking on the Dial button. When starting the call, the Dial button change changes its status from green to yellow color
2. Clicking again on the Dial button, agent places a call on hold and the Dial button turns blue in color
3. Agent dials the number he wants to transfer the call, then press ENTER to perform the operation
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