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We strongly recommend to avoid any other customizations. Even if some css files and other product GUI files can be editable, we encourage everyone to avoid any modifications inside those files!
The reasons behind that are:

1. Every XCALLY Software updates will overwrite those files, thus removing all your customization performed inside the css and other files
2. Most important: if you modify any GUI file - even the simplest ones - the software updates could not work properly: as a result you could get a damaged software version and serious unexpected behaviours.

If you modify any product files, you will do it at your own risk.

We DO NOT provide any kind of warranty or support in case any XCALLY GUI files are edited, modified or damaged.