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Check the account connection from xCALLY Shuttle Web Interface

Expected result:

 

Image ModifiedCheck the Phonebar version: 3.7.0.7 is minimum required

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Image AddedOpen the integration log file (/var/log/xcally-desk.log) and check if the ticket is created or there are some errors

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Make sure you followed all the configuration steps (https://wiki.xcallymotion.com/display/XS/Desk.com+Embedded)

 

Image AddedCheck if the agent has the permission to use the Telephone integration in Desk.com (Create a new Integration – Desk.com Admin)

 

Image AddedCheck if you can reach the URL that host the Embedded Softphone

 Enter the following URL in the browser: https://demo.xcally.com/salesforce/current/v1/desk.html?host=http://X.Y.Z.W&port=8888&event=RealtimeCTI&path=/socket.io-client&type=desk&popup=true (Change X.Y.Z.W with xCALLY Shuttle server IP)

 

Expected result:

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Image AddedCheck if you enable the browser to allow unsafe script loading

(Important configurations and hints)

  • Check the Phonebar version: 3.7.0.7 is minimum required

(https://wiki.xcallymotion.com/display/XS/Phone+bar+Changelog#PhonebarChangelog-3.7.0.7)

If you see the symbol below, click and allow the browser to accept unsafe script.

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Image AddedCheck the connection between Phonebar and Embedded Phone in Desk.com interface

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Enter the following URL in the browser (http://localhost:9888/xcally/svc/peer) and check the answer.

Expected result:

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You can also check if you are enable to perform a call from the browser, typing thi URL: http://localhost:9888/xcally/svc/originate/600. For this check, you must have the Phonebar open.

Expected result:

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Page Properties
hiddentrue

 

 

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