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Check the account connection from xCALLY Shuttle Web Interface
Expected result:
Check the Phonebar version: 3.7.0.7 is minimum required
Open the integration log file (/var/log/xcally-desk.log) and check if the ticket is created or there are some errors
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Make sure you followed all the configuration steps (https://wiki.xcallymotion.com/display/XS/Desk.com+Embedded)
Check if the agent has the permission to use the Telephone integration in Desk.com (Create a new Integration – Desk.com Admin)
Check if you can reach the URL that host the Embedded Softphone
Enter the following URL in the browser: https://demo.xcally.com/salesforce/current/v1/desk.html?host=http://X.Y.Z.W&port=8888&event=RealtimeCTI&path=/socket.io-client&type=desk&popup=true (Change X.Y.Z.W with xCALLY Shuttle server IP)
Expected result:
Check if you enable the browser to allow unsafe script loading
(Important configurations and hints)
- Check the Phonebar version: 3.7.0.7 is minimum required
(https://wiki.xcallymotion.com/display/XS/Phone+bar+Changelog#PhonebarChangelog-3.7.0.7)
If you see the symbol below, click and allow the browser to accept unsafe script.
Check the connection between Phonebar and Embedded Phone in Desk.com interface
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Enter the following URL in the browser (http://localhost:9888/xcally/svc/peer) and check the answer.
Expected result:
You can also check if you are enable to perform a call from the browser, typing thi URL: http://localhost:9888/xcally/svc/originate/600. For this check, you must have the Phonebar open.
Expected result:
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