The goal of this article is to provide you a way to manage Queue Call Distribution using a Cally Square project.
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Example 1: Distribution between two queues
In this example you want to assign 70% of inbound calls to the first queue and 30% of inbound calls to the second queue.
- Configure SET block in your project
- Configure GOTOIF block in your project: change the condition according to your needs.
You need to insert the percentage value of the second queue + 1.
- Configure the QUEUE blocks.
Example 2: Distribution between three queues
In this example, you want to equally distribute inbound calls between three queues.
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