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Access to voicemail can be handled by using an IVR project where the caller is asked to enter the voicemail Mailbox number (extension) he/she wants to access and VoiceMailMain custom application is used to retrieve the account's voicemail messages.
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- Upload an audio file to ask the caller to enter the voicemail extension (Tools --> Sounds)
- Create a variable called EXT (Tools -->Variables)Tools →Variables).
Step 2: Design the flow
The following figure shows the IVR flow
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