Access to Voicemail

How it works

Access to voicemail can be handled by using an IVR project where the caller is asked to enter the Mailbox number (extension) he/she wants to access and VoiceMailMain custom application is used to retrieve the account's voicemail messages.

Step 1: Prerequisite

Before designing the IVR flow, you need to do the following in advance:

• Upload an audio file to ask the caller to enter the voicemail extension (Tools --> Sounds)
• Create a variable called EXT (Tools →Variables). 
  
  

Step 2: Design the flow

The following figure shows the IVR flow

Block details
GetDigit block

CustomApp block

Step 3: Set up the route

To route the calls to the IVR application

• Create an inbound route (Voice →Inbound Routes)

• Add Cally Square application in the inbound route (Voice →Inbound Routes/Actions) and select the project

Your remote access to check the voicemails is ready!