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By default, all the Sections and Resources are not enabled (grey icon):

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In case you would like to enable one of it, and all the related Resources, you need to click on  and confirm:

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You can select manually the resources, moving them on the second column or make a permanent association between the User and all the current and future resources of the section.

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Info

See the example User Group 1. Users can't access to the Voice Queue section, but they can monitor the assigned Queues under the Realtime section.

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User Group 1


User Group 2User Group 3
Scenario
  • This group of Users has "read" permissions.
  • Users can’t access the Voice Queue section.
  • Users can monitor Sales Queue under the Realtime section.
  • This group of Users has "read and edit" permissions.
  • Users can access the Voice Queues section where they can, in addition to read and edit, also delete data.
  • Users can monitor all Queues (existing and future) under the Realtime section.
  • This group of Users has "read, edit and delete" permissions.
  • Users can access to the complete Voice Modules (including all the sections and resources) to create, edit and delete items.


User Profile Permission Type





Module

Manage the Voice module

Manage the Voice module

You enable all the resources and sections of the Voice module

Section


Section Visibility

All sections are visible

Permissions Type on Resources

-

by default

adding delete action

default permissions

Resources

All current and future resources are associated

Voice Queues Complete Configuration



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Voice Realtime Complete Configuration

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Voice Configuration Result

After you save you will get the below icon (orange color) that indicates that the Voice module is partially enabled:

After you save you will get the below icon (orange color) that indicates that the Voice module is partially enabled:

After you save you will get the below icon (green color) that indicates that the Voice module is totally enabled: