In this section, we'll explore the WhatsApp Menu from the Administrator's standpoint: .
- Click on the arrow and you will see the options:
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- Waiting conversations
- Active conversations
- Latest conversations
- Message template sent
New outbound campaign
Outbound history
Unmanaged conversations
This section shows all the conversations not managed by agents.
The interactions showed above are no longer active as the 24 hours window to contact the customer (in accordance to Meta's policies) has expired.
Furthermore, if Softbot assistance is also connected to the WitiOp platform, all conversations that have started and ended without any human interaction will be reported in Unmanaged conversations.
Therefore, in this area appear the conversations
handled just by the system:
- Amount of conversation viewed by the administrator
- You can select the number of visible unmanaged inter actions , ranging from 10 to 100
- You can select the number of visible unmanaged inter actions , ranging from 10 to 100
- The Status: the tick defines a closed conversation
- Last Text from the customer
- The Three Buttons: to transfer an interaction to a specific agent or skillset
- Plus Button: to send the conversation by email or view the information of the chat
For a more in depth To 