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Agents Management
This section allows the Admin to manage and dispose of all the agents easily.
It is useful in unexpected moments of high use of the service by customers.
The screen provides an overview of the Agents' skillset and sets their number of possible interactions.
Furthermore the Admin can add Agents as well as delete them.
Add Skillset
Remove Skillset
Set maximum conversations handled by an agent
Data Frame, which covers the amount of conversations viewed by the administrator
Delete a single agent
Empty tInfo: to send the conversation by email or view the information of the chat
Add Agents
Download Excel file (with all the information in the bracket)