| Table of Contents | ||||
|---|---|---|---|---|
|
Agents Management
This section allows the Admin to manage and dispose of all the agents easily.
It is useful in unexpected moments of high use of the service by customers.
The screen provides an overview of the Agents' skillset and sets their number of possible interactions.
Furthermore the Admin can add Agents as well as delete them.
Add Skillset
Remove Skillset
Set maximum conversations handled by an agent
Data Frame, which covers the amount of conversations viewed by the administrator
Delete a single agent
Empty tInfo: to send the conversation by email or view the information of the chat
Add Agents
Download Excel file (with all the information in the bracket)
Add Skillset
Click on the option:
You will now be able to add a skillset, by selecting the the skill as well as its level of priority
Remember to press on OK to save the new settings
Remove Skillset
To eliminate a specific skill, click on the feauture
Select a skill and then remember to press on OK to eliminate it from the dashboard
Set Maximum of Conversations
This option allows the admin to decide how many interaction can be handled by an agent