What are Voicemails?
Voicemail application to let a caller leave a voice message.
In order to do this, you first have to create a voicemail account that will be associated with the messages.
This section covers topics on how to set up a voicemail account.
Voicemails Section
allows the calling party to leave a message.
Voicemail is defined as a modern kind of answering machine that allows you to electronically store voice messages and retrieve them using a specified mailbox.
Where there is an incoming phone call and the voicemail application runs, the application plays a recorded announcement. The greeting may be a standard system greeting or a custom outgoing message recorded. Then, the system gives the caller the option to leave a message. This message is stored in digital form as an audio file that can then be accessed later.
Once the message has been recorded, a notification could be sent to the configured mail to communicate that a new message is available. The email may include an audio file attachment of the message.
The email address that sends notification emails is set with Postfix, which is a server-side application that allows you to implement the SMTP protocol to manage the sending of mail.
How to set up
Add a new Voicemail
You can find the Voicemails section under the Voice menu:
When you click Voicemail, you 
You can see all the already configured voicemail services or add new ones:
Create a Voicemail
To create a voicemail click the New Voicemail button 
.
Click on 
to add a New voicemail and fill the following form:
Full Name: name associated to the voicemail account
Email: email associated to the voicemail account. Each time a voice message is left, a notification will be sent to this email address.
Password: used to retrieve voice messages
Mailbox: the account number for the voice mail message
Attach: If set to Yes if you want , the voicemail recorded file is attached to to the mail message (voice message) will be sent to the email address previously configured as an attachment (default: No).
and click Add Voicemail to confirm.
After the voicemail is created, you can view the voicemail in the list of voicemails. You can edit the voicemail settings and view voicemail messages.
Edit
/Modifyand Delete a Voicemail
Find the voicemail from the voicemails list (you can use the search box on the top-right of the page to filter) and click on Edit Voicemail:
On the Voicemails list, click on related to a voicemail and then choose the action:
Edit Voicemails
You will find 3 sections: the Settings and the Advance section for configuring the voicemail account and the Messages section where you can find the voice messages.
In the Settings Section, you can edit:
Full Name
Email
Password
Context: voice mail context (default: from-voicemail)
In the Advanced Section, you can edit
Timezone: defines custom timezone. Pick a Country/City pair which is in the same time zone as your location.
Attach: if set to Yes, the voicemail message is sent to the user as an attachment in an e-mail voicemail notification message.
Envelope: controls whether or not the message envelope (date/time) is played before playing the voicemail message.
Delete: if set to Yes, the voicemail message will be deleted from the voicemailbox after having been emailed.
Email Body: overrides the normal message text seen in the body of a voicemail notification message.
Email Subject: sets the custom Subject line of the voicemail notification message (the value passed is a string containing the text to put in the Subject line).
Max Seconds: used to eliminate messages which are shorter than a given amount of time in seconds. If is set to 0 there will be no maximum time limit enforced. The default value is 180.
Max Messages: sets the maximum number of messages allowed in a voicemail folder. When a mailbox has more than this number of messages in it, the new messages can’t be recorded and vm-mailboxfull is played to the caller. The default value is 100 and max value is 9999.
In the Messages Section, you will find the account's voicemail messages with information about the caller ID, duration in seconds and received date. You can also play, download or delete voice messages.
Delete Voicemails
To delete a single voicemail, find the voicemail in the voicemails list and click on Delete Voicemail.
To delete multiple voicemails you can select the list of voicemails by marking the checkbox on the left side and then click on Delete 
button and OK to confirm.
Export list of
voicemailsVoicemails
To export list of voicemails in CSV, select the list of voicemails to export by marking the checkbox on the left side and click on the Export 
button:
How to
change the defaultuse it
The most common situations in which out prefixes are used are described in the following scenarios.
Configure Postfix
The sender address for the voicemail
Server Settingsis set with Postfix, which is a server-side application that allows you to implement the SMTP protocol to manage the sending of mail.
Asterisk uses the default postfix Postfix configuration to send the voicemail message.
Edit the file /etc/postfix/main.cf and set the parameter myorigin with your email address as follows:
| Code Block | ||
|---|---|---|
| ||
# SENDING MAIL # # The myorigin parameter specifies the domain that locally-posted # mail appears to come from. The default is to append $myhostname, # which is fine for small sites. If you run a domain with multiple # machines, you should (1) change this to $mydomain and (2) set up # a domain-wide alias database that aliases each user to # user@that.users.mailhost. # # For the sake of consistency between sender and recipient addresses, # myorigin also specifies the default domain name that is appended # to recipient addresses that have no @domain part. # #myorigin = $myhostname #myorigin = $mydomain # # MY CONFIG (customercare@mycompany.com) myorigin = customercare myorigin = mycompany.com |
Save the file and restart the postfix service:
service postfix restart
Voicemails for Agents