In this page, you find the list of Standard Variables available in XCALLY Motion application.
You can see here how to set the variable syntax, based on section you need to configure.
Voice Channel
Inbound Call
Title | Variable | ||
|---|---|---|---|
Unique ID | uniqueid | ||
Caller Number | calleridnum | ||
Caller Name | calleridname | ||
Queue | queue | ||
Called Number | destcalleridnum | ||
Called Name | destcalleridname | ||
Hold Time | holdtime | ||
Talk Time | talktime | ||
Connected Time | agentconnectAt | ||
Called Time | agentcalledAt | ||
DNID | destexten | ||
Complete Time | agentcompleteAt | ||
No Answer Time | agentringnoanswerAt | ||
Recording URL
| recordingURL |
Outbound Call
Title | Variable |
|---|---|
Unique ID | uniqueid |
Caller Number | calleridnum |
Caller Name | calleridname |
Called Number | destcalleridnum |
Called Name | destcalleridname |
Start Time | starttime |
Answer Time | answertime |
Complete Time | endtime |
Recording URL | recordingURL |
Member Name | membername |
Motion Bull
| Note |
|---|
The Motion Bull variables must be used with all lowercase characters in the triggers, while in the Square projects they must be used with all uppercase characters |
Title | Variable | Note |
|---|---|---|
Queue Campaign ID | xmd-voicequeueid | Available for Queue Campaign |
IVR Campaign ID | xmd-campaignid | Available for IVR Campaign |
Caller ID | xmd-callerid | In "Caller Name"<Caller Number> format |
Contact ID | xmd-contactid | |
Contact's Fields | xmd-{name_field} | name_field is name of a contact's field in Contact Manager. Example: xmd-firstname, xmd-phone, xmd-email and so on. |
Contact's Custom Fields | xmd-cf_{ID} | ID is the custom field's ID. Example, if the contact has a custom field with ID=5, the variable name will be xmd-cf_5. |
Chat Channel
Interaction
Title | Variable | Note |
|---|---|---|
Interaction ID | id | |
Interaction status | closed | True if the interaction is closed |
Interaction close timestamp | closedAt | Timestamp of close action |
Disposition | disposition | Interaction disposition |
Note | note | Interaction note |
Agent ID | UserId | |
Contact ID | ContactId | |
Website ID | ChatWebsiteId | |
Customer Browser | browserName browserVersion | Informations on browser used by the customer |
Customer OS | osName osVersion | Informations on OS used by the customer |
Customer Device | deviceModel deviceVendor deviceType | Informations on device used by the customer |
Customer Referer | referer | Referer page of the customer |
Customer IPs | customerIp | List of IPs used by the customer to reach the webchat |
Interaction create timestamp | createdAt | Creation timestamp |
Channel | channel | |
Event type | event | |
Agent interface | interface | Recipient of trigger action |
Message
Title | Variable | Note |
|---|---|---|
Message ID | ||
Text message | message.body | |
Message direction | message.direction | in or out |
Chat Website ID | message.ChatWebsiteId | |
Chat Interaction ID | message.ChatInteractionId | |
Agent ID | UserId | |
Contact ID | message.ContactId | |
Message create timestamp | message.createdAt | Creation timestamp |
Channel | message.channel | |
Event type | message.event | |
Agent interface | interface | Recipient of trigger action |
Email Channel
Interaction
Title | Variable | Note |
|---|---|---|
Interaction ID | id | |
Interaction status | closed | True if the interaction is closed |
Interaction close timestamp | closedAt | Timestamp of close action |
Disposition | disposition | Interaction disposition |
Note | note | Interaction note |
Reply Message ID | inReplyTo | |
To | to | To property of the latest message |
Cc | cc | Cc property of the latest message |
Subject | subject | Subject property of the latest message |
Attachment | attach | Number of attachments in the latest message |
Agent ID | UserId | |
Contact ID | ContactId | |
Email Account ID | MailAccountId | |
Interaction create timestamp | createdAt | Creation timestamp |
Channel | channel | |
Event type | event | |
Agent interface | interface | Recipient of trigger action |
Message
Title | Variable | Note |
|---|---|---|
Message ID | id | |
Text message | body | |
Message direction | direction | |
Provider Message ID | messageId | ID assigned by Email provider |
From | from | |
To | to | |
Cc | cc | |
Bcc | bcc | |
Subject | subject | |
Message sent timestamp | sentAt | |
Attachment | attach | Number of attachments in the latest message |
Email Account ID | MailAccountId | |
Email Interaction ID | MailInteractionId | |
Agent ID | UserId | |
Contact ID | ContactId | |
Message create timestamp | createdAt | Creation timestamp |
Channel | channel | |
Event type | event | |
Agent interface | interface | Recipient of trigger action |
SMS Channel
Interaction
Title | Variable | Note |
|---|---|---|
Interaction ID | id | |
Interaction status | closed | True if the interaction is closed |
Interaction close timestamp | closedAt | Timestamp of close action |
Disposition | disposition | Interaction disposition |
Note | note | Interaction note |
Customer mobile phone number | phone | Mobile phone number of the contact |
Agent ID | UserId | |
Contact ID | ContactId | |
Sms Account ID | SmsAccountId | |
Interaction create timestamp | createdAt | Creation timestamp |
Channel | channel | |
Event type | event | |
Agent interface | interface | Recipient of trigger action |
Message
Title | Variable | Note |
|---|---|---|
Message ID | id | |
Text message | body | |
Message direction | direction | |
Provider Message ID | messageId | ID assigned by Sms provider |
Customer mobile phone number | phone | Mobile phone number of the contact |
Sms Account ID | SmsAccountId | |
Sms Interaction ID | SmsInteractionId | |
Agent ID | UserId | |
Contact ID | ContactId | |
Message create timestamp | createdAt | Creation timestamp |
Channel | channel | |
Event type | event | |
Agent interface | interface | Recipient of trigger action |
Openchannel Channel
Interaction
Title | Variable | Note |
|---|---|---|
Interaction ID | id | |
Interaction status | closed | True if the interaction is closed |
Interaction close timestamp | closedAt | Timestamp of close action |
Disposition | disposition | Interaction disposition |
Note | note | Interaction note |
Agent ID | UserId | |
Contact ID | ContactId | |
Openchannel Account ID | OpenchannelAccountId | |
Interaction create timestamp | createdAt | Creation timestamp |
Channel | channel | |
Event type | event | |
Agent interface | interface | Recipient of trigger action |
Message
Title | Variable | Note |
|---|---|---|
Message ID | id | |
Text message | body | |
Message direction | direction | |
Openchannel Account ID | OpenchannelAccountId | |
Openchannel Interaction ID | OpenchannelInteractionId | |
Agent ID | UserId | |
Contact ID | ContactId | |
Message create timestamp | createdAt | Creation timestamp |
Channel | channel | |
Event type | event | |
Agent interface | interface | Recipient of trigger action |
Fax Channel
| Status | ||||
|---|---|---|---|---|
|
Interaction
Title | Variable | Note |
|---|---|---|
Interaction ID | id |
Jscripty
Variables for Omni Channels: Notification, Templates, Canned Answers, Routing and App Zone
In this section you find the variables that can be used in OmniChannels Notifications,Templates, Routing, Canned Answers and App Zone.
The syntax that must be used to embed the variable within the template is as follows:
Example 1:
Account: {{account.name}}
Example 2 (for Notifications):
{{#queue}}Queue: {{queue.name}}{{/queue}}
In this case only if (#) the queue variable exists, the template renders the queue variable