• Choose Other option

• Select Business

• You have to choose display name for your app and app contact email

• You need to connect the app with your Account Business Manager

• Create the app

• You will see the created app on the relative section
  

• Then on the App Dashboard you have to choose WhatsApp to configure integration and click on Set up
  (You can follow Meta documentation at this link)
  

• Create or select your Meta Business Account and click on Continue to accept terms and conditions. By continuing you will receive a WhatsApp test phone number to send test messages
  

• And click on “Start using the API” to proceed with API Configuration
  

• So you can send a test message to your phone number to verify if integration works correctly (you can have a maximum of 5 recipients numbers)

• Then on step 5 you will be able to click on section Add a phone number

You can insert:

• Profile Name of WhatsApp Business

• Choose a time zone

• Business category
  

• You add WhatsApp phone number, by choosing prefix and, according to the selected option, you will receive a text message with a pin code or a phone call to verify your number
  

• Moreover it is mandatory to configure a payment method

• You can click on Add Assets and on Select asset type you choose Apps → you select WhatsApp created app, by enabling full control

• So you can click on Generate new Token, by selecting your App and setting “Never” as token expiration

• In addition to the WhatsApp_business_messaging permission indicated in the guide, you need to add also these permits:

  • pages_show_list

  • pages_messaging,

  • WhatsApp_business_management

  • pages_manage_metadata

    And click on "Generate Token" to obtain a permanent token to paste on auth token section

• on Settings tab you will see all information inserted before
  

Moreover you will view Receive URL, an auto-generated API string you need to use to receive the messages inside your account from your WhatsApp Connector provider: click the clipboard button to copy it and then on your Meta Account you need to Configure webhook

By clicking on Configure webhook you need to insert callback URL (paste here code copied before) + verify token that you can copy from advanced tab of your XCALLY account

In addition to Callback URL, it is necessary to subscribe these webhook fields:
- account_alerts
- account_update
- message_template_status_update
- messages
- template_category_update

You can see info about proxy and token number

You can enable mandatory disposition (by creating dispositions on relative section) and you can select Recontact Template

• on Actions you have to create dialplan to pass interactions to relative queue