XCALLY section | Channel Account → Advanced Tab → Tools section | ||||||||||||||
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ALTRI REQUISITI? |
⚙️ Configuration
The admin or supervisor can enable the feature from the Advanced tab of the accounts of the various text channels, by switching on the option Translation Feature Enabled and selecting the cloud provider user by the translation service (If no provider is selected, the feature is disabled).
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If the language selected in the motion GUI is not supported by the translation provider, clicking the Translate button, an error message will display warning that the target language is not supported |
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📤 Outgoing message translation
The agent wishes to reply in a language he/she is not familiar with, so he/she requests assistance to translation tool.
In this case the agent writes the message in the usual textarea, but instead of pressing Enter, clicks the button to the right of the textarea that enables this translate feature. AGGIUNGERE NOME BOTTONE
A modal opens where the translation of the message the agent has just written will be visible.
Moreover in the modal, the agent has the option of selecting the language in which to translate the message. If the agent, in the same conversation, has already translated an incoming message from the user, the language is pre-selected with the one of the source messages (e.g., if the user writes in French, the agent translates from French to Italian, when the modal opens French is selected by default).
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