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Agent Status: Current state of an agent, such as available, busy, on a break, or offline, used for managing workload and availability

AI Prompts: Section on which you can configure OpenAI Assistants, designed to understand and answer to human queries, by starting from business files uploaded in the relative section

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IVR Campaign: Dialer campaign where the Motion Bull generates calls to contacts from a list and puts the call in an IVR only when the contact answers the call. This type of campaign is usually used for surveys and does not depend on any queue status or availability of any agent in a queue

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Jscripty: Feature that allows the creation and deployment of dynamic scripts for agents to follow during interactions, such as surveys or structured dialogues

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License: Permit to use a set of XCALLY Motion features and modules. Based on the chosen plan you can access to a different set of Motion modules

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Jscripty: Feature that allows the creation and deployment of dynamic scripts for agents to follow during interactions, such as surveys or structured dialogues

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Motion Bull Dialer: Automatic dialing system that generates outbound calls from a contact list, connecting customers to agents or directing calls to an IVR

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