Page Comparison

...

By default, all the Sections and Resources are not enabled (grey icon):

Image RemovedImage Added

In case you would like to enable one of it, and all the related Resources, you need to click on and confirm:

...

- the visibility (hide or show the section in the menu, when the User is logged into his web GUI)

Image Modified	show
Image Modified	hide

- the permissions (you get the permissions set by default, but you can change them). If the icon is green, it means they are enabled

Image Modified	read
Image Modified	edit
Image Modified	delete

Info
See the example User Group 2. Users have Read and Edit permissions as User Profile Permission type. Under the Voice Queues section, they have also the permission to Delete data.

...

You can select manually the resources, moving them on the second column or make a permanent association between the User and all the current and future resources of the section.

Image RemovedImage Added

Info
See the example User Group 1. Users can't access to the Voice Queue section, but they can monitor the assigned Queues under the Realtime section.

...

	User Group 1	User Group 2	User Group 3
Scenario	This group of Users has "read" permissions. Users can’t access the Voice Queue section. Users can monitor Sales Queue under the Realtime section.	This group of Users has "read and edit" permissions. Users can access the Voice Queues section where they can, in addition to read and edit, also delete data. Users can monitor all Queues (existing and future) under the Realtime section.	This group of Users has "read, edit and delete" permissions. Users can access to the complete Voice Modules (including all the sections and resources) to create, edit and delete items.
User Profile Permission Type

Module	Manage the Voice module	Manage the Voice module	You enable all the resources and sections of the Voice module
Section
Section Visibility			All sections are visible
Permissions Type on Resources	-	by default adding delete action	default permissions
Resources			All current and future resources are associated
Voice Queues Complete Configuration	Image Modified	Image Modified
Voice Realtime Complete Configuration	Image Modified	Image Modified
Voice Configuration Result	After you save you will get the below icon (orange color) that indicates that the Voice module is partially enabled:	After you save you will get the below icon (orange color) that indicates that the Voice module is partially enabled:	After you save you will get the below icon (green color) that indicates that the Voice module is totally enabled:

Versions Compared

Old Version 1

New Version Current

Key