In the Dispositions section you can add general dispositions Global Dispositions available for all the environment, in addition to specific disposition of the dispositions related to lists, accounts and of the /or websites.
A Disposition is a label (or a set of labels, maximum in a three level hierarchy ) that can be applied to interactions records to describe them: for example, an agent who has managed a call or any other type of an interaction can indicate the its type or resolution of the callwhen closing it.
You can add as many dispositions as needed: click on 
and they will be added in the list:
By default, the following dispositions are already available on your XCALLY Motion:
Fax
Answer Machine
Interested
Not Interested
Sold
Special
and fill but you can add as many dispositions as needed.
Go to the Dispositions List:
click and enter the details:
Name: name of the disposition that will be displayed for agents managing contacts in this list
- Description (optional)
- First Level Disposition (optional): choose, from among the dispositions already present on the system, a disposition to which this refers in a two-level hierarchical relationship
- Second Level Disposition (Optional): choose, from among the dispositions already present on the system, a disposition to which this refers in a three-level hierarchical relationship
Click Save to confirm. After
After the disposition is created, you can view, edit or delete it (.
In order to Modify a Disposition, go to the list of dispositions).List of Dispositions:
click edit on the command menu and modify it:
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You have the possibility to create multiple levels (maximum 2) for each disposition:
In the example shown in the image above, when Agents close and dispose an interaction they can choose a single level or a multi-level disposition (for example the combination # 1 # 5 # 7 or the combination # 1 # 5 # 6) EXAMPLES:
the name of the disposition applied:
Now, hovering over it with the mouse all the information on the disposition itself will be displayed:
so you can discover that in the above example a single level disposition has been applied.
Now, hovering over it with the mouse all the information on the layered dispositions set will be displayed:
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