In the Dispositions section you can add general dispositions available for all the environment, in addition to specific disposition of the accounts and of the websites.
Disposition is a label that can be applied to interactions records to describe them: for example, an agent who has managed a call or any other type of interaction can indicate the type or resolution of the call.
You can add as many dispositions as needed: click on 
and they will be added in the list:
By default, the following dispositions are available:
Fax
Answer Machine
Interested
Not Interested
Sold
Special
To create a disposition, click on New Voice Disposition 
and fill the details:
Name: name of the disposition that will be displayed for agents managing contacts in this list
- Description (optional)
- First Level Disposition (optional): choose, from among the dispositions already present on the system, a disposition to which this refers in a two-level hierarchical relationship
- Second Level Disposition (Optional): choose, from among the dispositions already present on the system, a disposition to which this refers in a three-level hierarchical relationship
Click Save to confirm. After the disposition is created, you can view, edit or delete it (go to the list of dispositions).