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In Staff section you can find how to perform the Staff Configuration:

  • create Users and Agents, by setting their Username and Password for login

  • associate Agents to Teams and Queues

  • define and change permissions to Users with User Profiles configurationmanage Agent Profiles and Queue Timings (if enabled on license)

  • delete permanently or restore members from deleted members section

Click on the name of the topic to go to the related wiki page:

XD - Users & User ProfilesImage Added

Users & User Profiles

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Agents & Teams

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Agent Profiles & Queue Timings

XD - Deleted membersImage Added

Deleted Members