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This feature is available on starting from Phone bar version 3.7.2.4 onwards.
Using Warm transfer Agent answers the call, places the caller on hold, dials the new number, gets permission to connect the caller, connects the original caller to the second call via 3-way conference, makes the introductions (thus the 3 persons can talk and listen each other), press the warm transfer, so drops out of the call leaving the caller and the transferred agent to continue talking independent of the agent.
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1. Agent answers the incoming call by clicking on the Dial button. When starting the call, the Dial button changes its status from green to yellow color
2. Clicking Click again on the Dial button, : agent places a call on hold and the Dial button turns blue in color
3. Agent dials the number he wants to transfer the call to, then press ENTER to perform the operation
| Note | ||
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it It is important to press on select the DIAL button in order to hold a the call, before composing dialing the number to which deviating a call |
2. When the interlocutor answers, the Dial button resumes its active call status (yellow color) and agent asks if he accepts the call; if so, agent rightclicks on the Dial button. The list of active calls appears. Agent identifies the number corresponding to the first incoming call and selects Conference
3. When ready, click agent clicks with the right mouse button on to the yellow call button, spot spots the Warm Transfer in the option and select it
The caller and transferred agent keep on talking independent of the first agent.