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You can potentially configure any number of Queues with XCALLY, however we strongly recommend you to limit the number of assigned queues per each agent only to the strict necessity.
Please keep in mind that Asterisk will check and send a device state event for each Queue member. Therefore the more queues are associated to an agent, the more processing effort will be required to the Asterisk process.
Also the powerful XCALLY Real time dashboards need to send events with agent queues information, so the the more queues are associated to an agents, the more processing effort will be required to the real time process, leading to potential dashboard slow-down, delay and even real time freezing, depending on network and infrastructure conditions.
For those reasons, we recommend you to follow the important best practices here below:
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If you use XCALLY SHUTTLE, you can set the EXTRAVAR variable with the DID number {EXTEN} or any kind of IVR or Dialplan variable so to pass such value to the Agent phone bar pop-up. See please here for clear examples:
https://wiki.xcallymotion.com/display/SC/Display + custom + data + on + Phonebar + popup
