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Follow this checks list if the /wiki/spaces/XS/pages/1762853078 integration doesn’t work properly |
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Check the account connection from xCALLY Shuttle Web Interface
Expected result:
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Check the Phonebar version: 3.7.0.7 is minimum required
Open the integration log file (/var/log/xcally-desk.log) and check if the ticket is created or there are some errors
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Expected result:
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[2015-11-17 17:30:56.040] [DEBUG] desk - client creation to https://xcally.desk.com/ [2015-11-17 17:30:56.145] [INFO] desk - client created to https://xcally.desk.com/ |
Make sure you followed all the configuration steps (https://wiki.xcallymotion.com/displayspaces/XS/Desk.com+Embedded/pages/1762853136)
Check if the agent has the permission to use the Telephone integration in Desk.com (Create a new Integration – Desk.com Admin)
Check if you can reach the URL that host the Embedded Softphone
Enter the following URL in the browser:
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(Change X.Y.Z.W with xCALLY Shuttle server IP)
Expected result:
Check if you enable the browser to allow unsafe script loading
(Important configurations and hints)
- Check the Phonebar version: 3.7.0.7 is minimum required
(https://wiki.xcallymotion.com/display/XS/Phone+bar+Changelog#PhonebarChangelog-3.7.0.7)
If you see the symbol below, click and allow the browser to accept unsafe script.
Check the connection between Phonebar and Embedded Phone in Desk.com interface
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Enter the following URL in the browser (http://localhost:9888/xcally/svc/peer) and check the answer.
Expected result:
You can also check if you are enable to perform a call from the browser
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Open the Phonebar and log in as Agent, then type this URL: http://localhost:9888/xcally/svc/originate/600.
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You'll listen the echo test sound.
Expected result:
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