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📋 What’s about
In this section, you can monitor all the activities taking place in the SMS Channel queues and eventually change its configuration and workflow in
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Realtime.
You can also view the
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Agent's status on all the available channels and eventually modify it.
When you enter the Realtime Section you find the following tabs:
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Agents
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👥 Agents
Queues
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In the Queues environment you can monitor the SMS Channel configured queues status:
Name: the queue name.
Logged In: total number of online agents associated to the queue.
Available: number of agents in the queue (online and not in pause) available to receive interactions.
Paused: number of agents paused in the queue.
Waiting: number of interactions
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waiting to be
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managed in the queue.
For each available queue you can click on 
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to make changes instantly:
Edit Queue: use this function
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to edit the queue and make changes (like the queue strategy or the queue agents timeout)
Add agents to SMS queue: use this function
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to add or remove agents from a queue