What is an Inbound Route?
Inbound On this page |
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📋 What’s about?
The inbound route is a mechanism to handle incoming calls based on the dialed dialled phone number.
You have to create different inbound route routes for every phone number you have purchased from your VOIP provider such that incoming call calls to a specific number will be routed to its respective route to execute different functions. When the call enters the route, you can play a Playback sound file, route calls to an IVR, to a queue or perform any available applications.
This section covers topics related to managing inbound routes.
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Don't forget to properly configure a Trunk to route incoming calls. |
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If you use a multi-DID trunk, the provider could send the dialed dialled phone number into the SIP header in the "To" field. Take a look at DID Elaboration to properly manage the phone numbers. |
💡 The Inbound Routes Section
You can find the Inbound Routes section under the Voice menu:
When you click it, you'll see all configured inbound routes that you can filter for company or voice queue.
Of each route, you can see id, phone number, context, company, alias and description
✏️ Create an inbound route
To create an inbound route click the New button 
and enter:
Phone Number: the number on which you receive the calls, usually it's given by your telco provider.
It is also called DID.
Phone Number is not limited to a single specific number. It can also be a pattern that represents a series of numbers. A phone number is a pattern if it starts with the underscore symbol (_) and is followed by character(s). The most useful characters are:
- X which indicates a number from 0 to 9, and
- . which indicates 0 or more numbers from 0 to 9.
For example, “_3X” means from 30 to 39 and “12X.” means all numbers starting with 12 plus at least one other number, like 124, 120, but not only 12)
Click here for more information about pattern matchingContext (e.g. from-sip, from-voip-provider…)
Company: associate a route to a Company
Alias: (optional) descriptive name associated to with the phone number
Description (optional)
Edit/Modify an inbound route
To edit an inbound route find the route from the list and click on Edit Inbound Route:
In the Settings tab, you can modify Phone Number, Context, Alias or Description.
In the Actions tab, you need to add a one or more applications (see the next paragraph) to execute when the call enters the route.
Applications
To add an application, drag and drop the application from the list of applications and fill out the necessary fields.
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Application execution depends on:
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The following table shows the list of applications you can use in Inbound routes:
Application | Description | Parameters |
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Cally Square | Route the call to an IVR project |
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Dial | Establish a new outgoing connection on a channel, and then link it to the calling input channel.
(for more details you can explore Channel Variable DIALSTATUS) |
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Internal Dial | Dial an internal extension |
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External Dial | Dial a number in the selected trunk |
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Ring Group | Dial a list of internal extensions |
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Playback | Play a sound |
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Queue | Queues an incoming call in a particular call queue |
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Queues Group | Queues group to send incoming call |
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Set | Set value of a variable |
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Voicemail | Leave a voicemail message in one or more mailboxes |
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GoTo | Jump to a particular priority, extension, or context |
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Hangup | Hangs up the calling channel |
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Send DTMF | Play DTMF tones |
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Custom | Executes an application |
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After defining list of applications, you can edit it, modify intervals, delete or sort them.
To modify an application’s execution time click on 
or click the specific menu entry and select interval type from the list:
If you choose Custom, select your custom intervals of hours and days/months:
If you choose List, select a custom interval already defined (in the Section Tools → Intervals), containing a complete set of sub-intervals:
A notification appears to remember to save the changes.
