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changes.mady.by.user Andrea Bianco

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Versions

The Motion V2 versioning follows the Semantic Versioning guidelines.

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Note

Version 2.6.11 and later versions are not backward compatible.
Thus, it is not possible to downgrade to older versions from V2.6.11 on.

The following is the list of all the Versions issued for XCALLY Motion V2:

Version 2.6.

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34

status

colourYellowtitleUNRELEASEDFixed

  • [MOTV2-4192][XS-4897] Fixed issue with email service, not receiving emails → Email service stability improved

  • [MOTV2-4504][XS-8465] Fixed issue with email text truncation, not working properly (email text truncated if email html body was not available)

Version 2.6.33

Fixed

  • [MOTV2-4493][XS-8195] Possibility to set the incoming Email maximum byte limit → Set the variable XC_EMAIL_MAX_HTML_BYTES_LIMIT (Default value: 4000000000 bytes (4Gb); Recommended: 5000000 bytes (5Mb))

Version 2.6.32

Fixed

  • [MOTV2-4492][XS-7585] Fixed issues with Custom Chat Dashboard reporting inaccurate values

Version 2.6.31

Fixed

  • [MOTV2-4413][XS-6544] Fixed issues with WebRTC audio settings → Audio settings do not reset after the agent logout and audio device do not change when changing audio device from Windows bar

  • [MOTV2-4422][XS-7382] Fixed issue with Omni Channels attachments size → Attachments must be max 25MB

  • [MOTV2-4451] Fixed issue for CTI URL not opening with condition OPEN in trigger for Omni-channel interactions

  • [MOTV2-4460][XS-7234] Fixed error entering email account with comma

  • [MOTV2-4469][XS-6280] Fixed issue with many agents login simultaneously

  • [XS-7585] Fixed issue with custom dashboard reporting inaccurate data

Version 2.6.30

Fixed

  • [MOTV2-4246][XS-5368][XS-5865] Added possibility to insert a limit for number of email messages fetch for IMAP service

  • [MOTV2-4447][XS-7685] Fixed error with email search from Omnidesktop Interface

Porting from v3.x

  • [MOTV2-4417] [MN-615] Fixed issue related to the number of calls made by Motion Bull (excessive decrease of the variable originated)

Improvements

  • [MOTV2-4402] Added possibility to use Vidaoo from XCALLY chat, when XCALLY is integrated with TVox

Version 2.6.29

Fixed

  • [MOTV2-2362][XS-5983] Added the possibility to search for 'numbers' also in subject and body fields of messages. Added agent selection in the Select Agent filter for the admin/user

  • [MOTV2-4279][XS-5242][XS-6253][XS-5363] Fixed issue on Report Scheduler that does not send e-mail

  • [MOTV2-4349][XS-1377] Fixed issue withWebRTC Attended Transfer Delay

  • [MOTV2-4408][XS-7228] Fixed issue with Bull Dialer which doesn’t update List when new Contact is added

  • [MOTV2-4430][XS-7437] Removed Alias functionality (in sections Voice Queues, Outbound Routes, Realtime)

  • [MOTV2-4434][XS-7177][XS-7591] Removed the replacement of the newline character for specific Canned Answers of Email Channel

  • [MOTV2-4435][XS-7501] Fixed issue on trigger: when an agent receives a call and executes a hang-up, the trigger is executed correctly

Porting from v3.x

  • [XM-527] Fixed issue with Chat Snippet located in a page of the website domain different by homepage

  • [XM-548] Added possibility to use the same chat snippet for multiple domains


Version 2.6.28

Fixed

  • [MOTV2-4429] [XS-7438] Fixed issue with redirecting calls to an Agent as User/Supervisor from the Queue Calls Reatilme section.

Porting from v3.x

  • [XM-456] Fixed issue with Intervals not working when hiding chat snippet from left and right swipe out.

Version 2.6.27

Fixed

  • [MOTV2-4432] [XS-7573][XS-7397] Chat action plan stops working if the chat is handled outside of a set time interval

Version 2.6.26

Fixed

  • [MOTV2-4125] [XS-4533] Fixed issue with duplicate login entries in report_member. → Login button is blocked until it receives feedback from server.

  • [MOTV2-4380] [XS-6855] Fixed issue with dispositions saving

  • [MOTV2-4439] [XS-7509] [XS-7554] Restored QueuePause action for ACW feature

Porting from v3.x

  • [XM-209] Added possibility to use chat snippet for multiple domains

  • [XM-187] Added possibility to use tools_tags and mail_interaction_has_tags tables in Custom Report

  • [XM-477] Update behaviour for incoming chat message when website is offline but the interaction is already started

  • [XM-393] Fixed issue with property campaign in cm_hopper_history table (empty value)

  • [MN-580] Replaced Normal Clearing (Unknown) call status in Hopper History with Answer

Version 2.6.25

Fixed

  • [MOTV2-2773] [XS-165] [XS-2870] Fixed issue deleting Agent with associated Hopper entries (the call will be unassigned)

  • [MOTV2-4393] [XS-7314] Updated Changelog link in Settings → Update section

  • [MOTV2-4406] [XS-7213] Fixed issue reading property XMD-DESCRIPTION for Voice Trigger and Cally Square projects (variable will be limited to 250 characters)

Porting from v3.x

  • [MN-725] Improved attachments size feedback in Offline form for Chat Snippet

  • [XM-76] Added check on Interval when customer requests new Chat session (system redirect to Offline status if the interval check failed)

  • [XM-83] Fixed issue on Print and Download Transcript actions in Chat snippet (buttons not working with closed interactions)

  • [XM-421] Added disabling of the Send Message button in the Chat snippet

Version 2.6.24

Fixed

  • [MOTV2-3563] [XS-2218] Added option to prevent using characters other than [A-Za-z0-9\ \_\-] in agent fullname field

  • [MOTV2-4411] [XS-7285] [XS-7435] Fixed issue changing the Service attribute in Email Account configuration (value saved in the database but not available in the frontend)

Version 2.6.23

Fixed

  • [MOTV2-4420] [XS-7343] [XS-7389] Fixed number of calls originated by the Motion Bull system (agents in ACW pause status considered as available instead of paused)

Version 2.6.22

Fixed

  • [MOTV2-4415] [XS-7146] [XS-7343] Fixed issue with ACW feature for Voice Channel (agent exit automatically from the pause status, if he change the pause before the end of ACW Timeout)

Version 2.6.21

Fixed

  • [MOTV2-4404] [XS-7194] [XS-7205] [XS-7239] [XS-7253] [XS-7260] Fixed issues with Realtime → Agents sections (unable to see list of allowed agents for User, counter resets on page refresh, useless API request on new omni channel interactions)

  • [MOTV2-4409] [XS-7177] Replace new line charachter (i.e. \n) from Canned Answer when agent use it for Email channel in Agent Omni Desktop interface

Version 2.6.20

Fixed

  • [MOTV2-4285] [XS-5626] [XS-6784] Fixed issue with Stop Recording on voice call transfer feature for attended transfer (recording should not stop if the agent transfer the call to internal ruote)

Porting from v3.x

  • [MN-723] Fixed issue with transfer feature for Chat interactions (unable to complete the transfer if the customer send new messages during the transfer)

Version 2.6.19

Fixed

  • [MOTV2-4177] [XS-4741] Omni Channel interaction will be forwarded to the Queue (if exists) if the assigned agent doesn’t accept new messages

  • Fixed issue related to Voice status of Agents in Realtime - Agents section (inconsistent voice status between Agent Presence and Realtime section)

  • [MOTV2-4372] [XS-6004] [XS-6232] [XS-6936] [XS-7013] [XS-7118] Fixed issue with Realtime - Agents section (high number of requests to the server to know the status of the agents)

Porting from v3.x

  • [MN-588] Decreased limit file size for Attachments in Omni Channel interactions (limit is 16 MB for each attachment)

  • [MN-666] Increased size for Canned Answer message and improved error handling creating new Canned Answer

  • [MN-721] Fixed issue with getContactDialer method (unable to process calls after query error on cm_hopper table)

  • [MN-724] Fixed issue with routing application (thows error if the interaction is assigned to administrator or users and not agents)

Version 2.6.18

Fixed

  • [MOTV2-4395] [XS-6973] Fixed issue with Accept trigger condition for unread messages in Omni Channel interactions

Version 2.6.17

Fixed

  • [MOTV2-4326] [XS-6043] Fixed issue in Extract Report

  • Fixed permission issue for User accessing to Custom Dashboards (user was able to access directly to Custom Dashboard from URL even if not enabled in User Profile settings)

  • [MOTV2-4341] [XS-5997] Fixed uniqueid mismatch between Voice Recordings and Outbound calls (the issue was present with manual outbound calls with recordings enabled then blind transfered to external entity)

  • [MOTV2-4369] [XS-6684] [XS-6826] [XS-6859] Fixed issue editing the Custom Dashboard

  • Fixed minor style issues for Chat Snippet

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  • [MOTV2-3096] [XS-195] [XS-1920] Fixed issue with Mandatory Disposition feature for Voice channel (pause status not removed on disposition save)

  • [MOTV2-3471] [XS-1640] [XS-1731] [XS-2308] [XS-2417] Added DialogflowV2 application for Cally Square and Chat, SMS, Openchannel and WhatsApp Connector channels

  • [MOTV2-3607] [XS-2286] Fixed General Search feature for Contacts and My Contacts sections (unable to search string contains special character)

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