Versions

The Motion V2 versioning follows the Semantic Versioning guidelines.

In details:

• The first number represents the Product

• The second number represents the Major Version

• The last number represents the Minor Version and Patch

Version 2.6.34

May 8, 2023

Fixed

• [MOTV2-4192][XS-4897] Fixed issue with email service, not receiving emails → Email service stability improved

• [MOTV2-4504][XS-8465] Fixed issue with email text truncation, not working properly (email text truncated if email html body was not available)

   

Version 2.6.33

Mar 28, 2023

Fixed

• [MOTV2-4493][XS-8195] Possibility to set the incoming Email maximum byte limit → Set the variable XC_EMAIL_MAX_HTML_BYTES_LIMIT (Default value: 4000000000 bytes (4Gb); Recommended: 5000000 bytes (5Mb))

Version 2.6.32

Mar 27, 2023

Fixed

• [MOTV2-4492][XS-7585] Fixed issues with Custom Chat Dashboard reporting inaccurate values

Version 2.6.31

Mar 16, 2023

Fixed

• [MOTV2-4413][XS-6544] Fixed issues with WebRTC audio settings → Audio settings do not reset after the agent logout and audio device do not change when changing audio device from Windows bar

• [MOTV2-4422][XS-7382] Fixed issue with Omni Channels attachments size → Attachments must be max 25MB

• [MOTV2-4451] Fixed issue for CTI URL not opening with condition OPEN in trigger for Omni-channel interactions

• [MOTV2-4460][XS-7234] Fixed error entering email account with comma

• [MOTV2-4469][XS-6280] Fixed issue with many agents login simultaneously

• [XS-7585] Fixed issue with custom dashboard reporting inaccurate data

Version 2.6.30

Feb 23, 2023

Fixed

• [MOTV2-4246][XS-5368][XS-5865] Added possibility to insert a limit for number of email messages fetch for IMAP service

• [MOTV2-4447][XS-7685] Fixed error with email search from Omnidesktop Interface

Porting from v3.x

• [MOTV2-4417] [MN-615] Fixed issue related to the number of calls made by Motion Bull (excessive decrease of the variable originated)

Improvements

• [MOTV2-4402] Added possibility to use Vidaoo from XCALLY chat, when XCALLY is integrated with TVox

Version 2.6.29

Feb 2, 2023

Fixed

• [MOTV2-2362][XS-5983] Added the possibility to search for 'numbers' also in subject and body fields of messages. Added agent selection in the Select Agent filter for the admin/user

• [MOTV2-4279][XS-5242][XS-6253][XS-5363] Fixed issue on Report Scheduler that does not send e-mail

• [MOTV2-4349][XS-1377] Fixed issue with WebRTC Attended Transfer Delay

• [MOTV2-4408][XS-7228] Fixed issue with Bull Dialer which doesn’t update List when new Contact is added

• [MOTV2-4430][XS-7437] Removed Alias functionality (in sections Voice Queues, Outbound Routes, Realtime)

• [MOTV2-4434][XS-7177][XS-7591] Removed the replacement of the newline character for specific Canned Answers of Email Channel

• [MOTV2-4435][XS-7501] Fixed issue on trigger: when an agent receives a call and executes a hang-up, the trigger is executed correctly

Porting from v3.x

• [XM-527] Fixed issue with Chat Snippet located in a page of the website domain different by homepage

• [XM-548] Added possibility to use the same chat snippet for multiple domains

Version 2.6.28

Jan 18, 2023

Fixed

• [MOTV2-4429] [XS-7438] Fixed issue with redirecting calls to an Agent as User/Supervisor from the Queue Calls Reatilme section.

Porting from v3.x

• [XM-456] Fixed issue with Intervals not working when hiding chat snippet from left and right swipe out.

Version 2.6.27

Jan 5, 2023

Fixed

• [MOTV2-4432] [XS-7573][XS-7397] Chat action plan stops working if the chat is handled outside of a set time interval

Version 2.6.26

Dec 29, 2022

Fixed

• [MOTV2-4125] [XS-4533] Fixed issue with duplicate login entries in report_member. → Login button is blocked until it receives feedback from server.

• [MOTV2-4380] [XS-6855] Fixed issue with dispositions saving

• [MOTV2-4439] [XS-7509] [XS-7554] Restored QueuePause action for ACW feature

Porting from v3.x

• [XM-209] Added possibility to use chat snippet for multiple domains

• [XM-187] Added possibility to use tools_tags and mail_interaction_has_tags tables in Custom Report

• [XM-477] Update behaviour for incoming chat message when website is offline but the interaction is already started

• [XM-393] Fixed issue with property campaign in cm_hopper_history table (empty value)

• [MN-580] Replaced Normal Clearing (Unknown) call status in Hopper History with Answer

Version 2.6.25

Dec 20, 2022

Fixed

• [MOTV2-2773] [XS-165] [XS-2870] Fixed issue deleting Agent with associated Hopper entries (the call will be unassigned)

• [MOTV2-4393] [XS-7314] Updated Changelog link in Settings → Update section

• [MOTV2-4406] [XS-7213] Fixed issue reading property XMD-DESCRIPTION for Voice Trigger and Cally Square projects (variable will be limited to 250 characters)

Porting from v3.x

• [MN-725] Improved attachments size feedback in Offline form for Chat Snippet

• [XM-76] Added check on Interval when customer requests new Chat session (system redirect to Offline status if the interval check failed)

• [XM-83] Fixed issue on Print and Download Transcript actions in Chat snippet (buttons not working with closed interactions)

• [XM-421] Added disabling of the Send Message button in the Chat snippet

Version 2.6.24

Nov 30, 2022

Fixed

• [MOTV2-3563] [XS-2218] Added option to prevent using characters other than [A-Za-z0-9\ \_\-] in agent fullname field

• [MOTV2-4411] [XS-7285] [XS-7435] Fixed issue changing the Service attribute in Email Account configuration (value saved in the database but not available in the frontend)

Version 2.6.23

Nov 23, 2022

Fixed

• [MOTV2-4420] [XS-7343] [XS-7389] Fixed number of calls originated by the Motion Bull system (agents in ACW pause status considered as available instead of paused)

Version 2.6.22

Nov 21, 2022

Fixed

• [MOTV2-4415] [XS-7146] [XS-7343] Fixed issue with ACW feature for Voice Channel (agent exit automatically from the pause status, if he change the pause before the end of ACW Timeout)

Version 2.6.21

Nov 9, 2022

Fixed

• [MOTV2-4404] [XS-7194] [XS-7205] [XS-7239] [XS-7253] [XS-7260] Fixed issues with Realtime → Agents sections (unable to see list of allowed agents for User, counter resets on page refresh, useless API request on new omni channel interactions)

• [MOTV2-4409] [XS-7177] Replace new line charachter (i.e. \n) from Canned Answer when agent use it for Email channel in Agent Omni Desktop interface

Version 2.6.20

Oct 28, 2022

Fixed

• [MOTV2-4285] [XS-5626] [XS-6784] Fixed issue with Stop Recording on voice call transfer feature for attended transfer (recording should not stop if the agent transfer the call to internal ruote)

Porting from v3.x

• [MN-723] Fixed issue with transfer feature for Chat interactions (unable to complete the transfer if the customer send new messages during the transfer)

Version 2.6.19

Oct 25, 2022

Fixed

• [MOTV2-4177] [XS-4741] Omni Channel interaction will be forwarded to the Queue (if exists) if the assigned agent doesn’t accept new messages

• Fixed issue related to Voice status of Agents in Realtime - Agents section (inconsistent voice status between Agent Presence and Realtime section)

• [MOTV2-4372] [XS-6004] [XS-6232] [XS-6936] [XS-7013] [XS-7118] Fixed issue with Realtime - Agents section (high number of requests to the server to know the status of the agents)

Porting from v3.x

• [MN-588] Decreased limit file size for Attachments in Omni Channel interactions (limit is 16 MB for each attachment)

• [MN-666] Increased size for Canned Answer message and improved error handling creating new Canned Answer

• [MN-721] Fixed issue with getContactDialer method (unable to process calls after query error on cm_hopper table)

• [MN-724] Fixed issue with routing application (thows error if the interaction is assigned to administrator or users and not agents)

Version 2.6.18

Oct 3, 2022

Fixed

• [MOTV2-4395] [XS-6973] Fixed issue with Accept trigger condition for unread messages in Omni Channel interactions

Version 2.6.17

Sep 27, 2022

Fixed

• [MOTV2-4326] [XS-6043] Fixed issue in Extract Report

• Fixed permission issue for User accessing to Custom Dashboards (user was able to access directly to Custom Dashboard from URL even if not enabled in User Profile settings)

• [MOTV2-4341] [XS-5997] Fixed uniqueid mismatch between Voice Recordings and Outbound calls (the issue was present with manual outbound calls with recordings enabled then blind transfered to external entity)

• [MOTV2-4369] [XS-6684] [XS-6826] [XS-6859] Fixed issue editing the Custom Dashboard

• Fixed minor style issues for Chat Snippet

Version 2.6.16

Sep 23, 2022

Porting from v3.x

• [MN-688] Fixed issue on Change Password feature for Agent with Phonebar (application ask to change password at every login)

Version 2.6.15

Sep 22, 2022

Fixed

• [MOTV2-3891] [XS-5586] Improved management of ACW feature

• [MOTV2-4327] [XS-6044] [XS-6845] Fixed issue creating Inbound Routes (many applications added when you set Alias property)

• [MOTV2-4371] [XS-6697] Fixed status in Realtime section when agent is busy and paused

• Fixed issue saving Note property during the Chat interaction disposition with TVox integration

Porting from v3.x

• [MN-607] Fixed issue in ami service using Contact description (error on Asterisk console if the text is too long → the property description will be discarded during the set action for dialer calls)

• [MN-651] Improved usage of temp property for dialer features

• [MN-653] Fixed memory leak on ami service

• [MN-663] Fixed security issue for Reset Password feature (admin/users/agents are able to reset password for another admin/user/agent using API endpoints)

Version 2.6.14

Aug 3, 2022

Fixed

• Fixed permission issue with Custom Dashboard (user was able to edit the Custom Dashboard even if the Edit permission was not enabled in the User Profile settings)

• Fixed Contact Tab title for Agent Omni Desktop interface (the contact surname disappear from Contact tab title when agent edit the contact)

• [MOTV2-2452] [XS-134] Fixed issue with Forward/Reply actions for Email channel (unable to reply or forward the message if the text editor is empty)

• [MOTV2-3167] [XS-582] Fixed issue on Disposition feature for Chat channel when customer closes the interaction (agent was not able to dispose the interaction)

• Restored widget bottom edge for Custom Dashboard

• [MOTV2-3514] [XS-2016] Fixed permission issue with Trunk option in External Dial block in Cally Square editor (user was not able to select any trunk)

• Fixed issue getting the list of Voice Queues in Dashboard section for Agent Omni Desktop interface

• [MOTV2-3577] [XS-2332] Fixed value of scheduledAt property for Hopper entry during the Contact Upload when user/admin select Check Duplicate option is used)

• Updated sort option (by name) for Realtime sections (expect for Queue Calls and Outbound Calls sections)

• Fixed value of column type in report_*_transfer tables for Agent Transfer of Omni Channel interactions

• Fixed issue closing the Global Search

• [MOTV2-3878] [XS-3322] Fixed issue using Portoguese language in GoogleTTS block for Cally Square

• [MOTV2-3993] [XS-4021] Fixed issue deleting Condition editing Custom Report (when admin/user hits the delete button it erases the bottom group and not the selected one)

• [MOTV2-4304] [XS-5769] [XS-5798] [XS-5881] [XS-5945] [XS-5975] [XS-6035] [XS-6186] Fixed value of Abandoned Calls in General Dashboard for Voice channel (abandoned calls are showing up under unmanaged calls)

• [MOTV2-4315] [XS-5924] Fixed issue on report_queue when XDR process is disabled

• [MOTV2-4362] [XS-6105] Fixed issue using Note feature for Email channel (internal notes were sent to the customer)

Version 2.6.13

Jul 15, 2022 

Fixed

• [MOTV2-3618] [XS-2470] Fixed issue deleting Queues and Agents if associated to deleted Accounts or Websites (this is valid for all channels)

• [MOTV2-4302] [XS-5732] Fixed issue with Draft feature for Email channel in Agent Omni Desktop interface (draft icon not highlighted if agent set focus on open email interaction without selecting it from Interaction list)

• Fixed issue on Edit Custom Dashboard feature for User access (edit button was enabled even if the user doesn't have Edit permission in User Profile configuration)

• [MOTV2-4343] [XS-5391] [XS-6402] Update search feature in Contacts sections for Admins, Users and Agents to handle exact match

• [MOTV2-4344] [XS-616] [XS-6353] Fixed issue with WebRTC Bar (no call item in the Agent Omni Desktop interface when agent is logged out or JWT Token was expired)

• [MOTV2-4346] Fixed issue with Waiting Calls in Voice and Motion Bull dashboard for Agent Omni Desktop interface

• Fixed Call and Transfer button display in Presence section in Agent Omni Desktop interface (buttons appears even if the agent was unavailable for Voice channel)

Improvements

• [MOTV2-4332] Added bosnian language

Version 2.6.12

Jul 9, 2022 

Fixed

• [MOTV2-4359] [XS-6486] Fixed issue on IVR Campaigns (no call originated) 

• [MOTV2-4361] [XS-6483] Fixed issue on Trigger feature for Voice channel (trigger action not started for Call Status different by Ring) 

Version 2.6.11

Jul 4, 2022 

Fixed

• [MOTV2-3775] [XS-2859] Fixed issue saving Note attribute for Abandoned Calls

• [MOTV2-4265] [XS-5439] [XS-5547] [XS-5957] Fixed values in Queues page in Realtime sections

• [MOTV2-4312] [SD-21403] Fixed date format in TVox integration for Chat channel

• Fixed error when admin/user executes Download Extracted Reports and the report name contains “/“ character

• [MOTV2-4342] Fixed issue saving customer and interaction information in Chat Snippet implementation

Back-porting from v3.x

• [MT-23] Fixed issue with Chat button when Snippet swipe out = Left/Right (button fades to white after chat snippet is opened)

Version 2.6.10

May 18, 2022 

Fixed

• [MOTV2-3775] [XS-2859] Fixed issue saving note attributes during the disposition of Abandoned Calls

• Fixed issue on Mailbox property in Email Account configuration (value not considered by IMAP service)

• Restored default behaviour for Filter element in Custom Dashboard (by default no filter is applied)

• [MOTV2-4217] [XS-5000] [XS-5899] Fixed issue on Internal Messenger feature (unable to download more than 250 messages)

• Fixed issue on Routing system for Omni Channel interactions (removed multiple notifications if the message belongs to same interaction)

• [MOTV2-4293] [XS-5640] [XS-5683] [XS-5744] [XS-5832] [XS-5838] Fixed issue with Menu items for Users

• Restored default value (current month) for Created At filter in Agent Omni Desktop interface (default value was not available for Chat, Email, Openchannel, SMS, Fax and WhatsApp Connector sections)

Improvements

• [MOTV2-4321] Added estonian language

Version 2.6.9

Apr 29, 2022 

Fixed

• Fixed default value of dtm column in voice_queues_log

• [MOTV2-4273] [XS-5446] [XS-5584] [XS-5843] Restored value for column to in mail_message table (issue occur when the Email Account provider is custom)

• [MOTV2-4313] [XS-5918] [XS-5968] Fixed issue with unpause action (entry in report_member not closed with exitAt set)

• [MOTV2-4319] [XS-5935] Fixed issue on Booked Progressive method that causes the restart of ami process

• [MOTV2-4320] [XS-5938] Fixed query on cm_hopper table when ami process start

Version 2.6.8

Apr 13, 2022 

Fixed

• [MOTV2-3092] [XS-2691] Fixed issue using Custom Dashboard with User access (wrong data if user belogs to more than 10 accounts)

• [MOTV2-3871] [XS-3275] [XS-3484] [XS-4000] [XS-4852] [XS-5470] Fixed issue configuring Disposition with User access

• [MOTV2-4311] [XS-5902] Fixed contact search during the creation of new interaction (for Email, Openchannel, SMS, Whatsapp Connector and Fax channels) and replying to Email messages

Version 2.6.7

Apr 6, 2022 

Fixed

• [MOTV2-3486] Fixed issue downloading Email Interactions and Email messages (download failed when the to property is empty in mail_messages table)

• [MOTV2-4307] [XS-5820] Fixed issue with Blacklist feature for Motion Bull (contact mistakenly moved to the cm_hopper_black if there is at least one contact in the blacklist associated to the campaign)

Improvements

• [MOTV2-4249] [XS-5378] Added possibility to search by "from" in Open Channel interactions

Version 2.6.6

Apr 4, 2022 

Fixed

• [MOTV2-3915] [XS-3505] Removed blank space adding Canned Answer to the message (valid for Compose feature)

• Fixed issue editing Widget in Custom Dashboards with User access

• [MOTV2-4254] [XS-5359] Fixed xmd-* variable values in Trigger actions for Queue Campaigns

• [MOTV2-4264] [XS-5448] [XS-5475] [XS-5498] [XS-5609] [XS-5625] [XS-5638] [XS-5653] [XS-5804] Fixed issues in Realtime sections

• Fixed plan info in Settings → License section

• Fixed issue selecting correct user for Dynamics365 integration when agent is not found

• Fixed values for Select Account filter in Chat Interactions section for Agent Omni Desktop interface

• Fixed issue removing Omni Channel Accounts to Agent (agent was able to see interactions even without assignment)

• [MOTV2-4305] [XS-616] Discard call notification if WebRTC Bar is not registered

Improvements

• [MOTV2-4290] [MOTV2-4291] Improved API endpoints to perform search contacts or Omni Channel interactions 

Version 2.6.5

Mar 9, 2022 

Fixed

• [MOTV2-4230] [XS-5258] Fixed permission issue on Interactions list view in Agent Omni Desktop interface (agent was able to see interactions of not allowed accounts)

• [MOTV2-4156] [XS-4805] Fixed email message content when agent uses Draft feature

Version 2.6.4

Mar 7, 2022 

Fixed

• [MOTV2-4162] [XS-4849] [XS-5121] Fixed issue searching Contact for Email interactions in Agent Omni Desktop interface

• Fixed issue related to delete feature of Cally Square project (project was not removed from the cache)

Improvements

• [MOTV2-4281] Added possibility to disable automatic ticket open in the agent's browser for Microsoft Dynamics 365 integration

Version 2.6.3

Feb 24, 2022 

Fixed

• Fixed SMS Account creation with Infobip or Intelepeer as provider