Versions

The Motion V2 versioning follows the Semantic Versioning guidelines.

In details:

• The first number represents the Product

• The second number represents the Major Version

• The last number represents the Minor Version and Patch

Version 2.6.34

May 8, 2023

Fixed

• [MOTV2-4192][XS-4897] Fixed issue with email service, not receiving emails → Email service stability improved

• [MOTV2-4504][XS-8465] Fixed issue with email text truncation, not working properly (email text truncated if email html body was not available)

   

Version 2.6.33

Mar 28, 2023

Fixed

• [MOTV2-4493][XS-8195] Possibility to set the incoming Email maximum byte limit → Set the variable XC_EMAIL_MAX_HTML_BYTES_LIMIT (Default value: 4000000000 bytes (4Gb); Recommended: 5000000 bytes (5Mb))

Version 2.6.32

Mar 27, 2023

Fixed

• [MOTV2-4492][XS-7585] Fixed issues with Custom Chat Dashboard reporting inaccurate values

Version 2.6.31

Mar 16, 2023

Fixed

• [MOTV2-4413][XS-6544] Fixed issues with WebRTC audio settings → Audio settings do not reset after the agent logout and audio device do not change when changing audio device from Windows bar

• [MOTV2-4422][XS-7382] Fixed issue with Omni Channels attachments size → Attachments must be max 25MB

• [MOTV2-4451] Fixed issue for CTI URL not opening with condition OPEN in trigger for Omni-channel interactions

• [MOTV2-4460][XS-7234] Fixed error entering email account with comma

• [MOTV2-4469][XS-6280] Fixed issue with many agents login simultaneously

• [XS-7585] Fixed issue with custom dashboard reporting inaccurate data

Version 2.6.30

Feb 23, 2023

Fixed

• [MOTV2-4246][XS-5368][XS-5865] Added possibility to insert a limit for number of email messages fetch for IMAP service

• [MOTV2-4447][XS-7685] Fixed error with email search from Omnidesktop Interface

Porting from v3.x

• [MOTV2-4417] [MN-615] Fixed issue related to the number of calls made by Motion Bull (excessive decrease of the variable originated)

Improvements

• [MOTV2-4402] Added possibility to use Vidaoo from XCALLY chat, when XCALLY is integrated with TVox

Version 2.6.29

Feb 2, 2023

Fixed

• [MOTV2-2362][XS-5983] Added the possibility to search for 'numbers' also in subject and body fields of messages. Added agent selection in the Select Agent filter for the admin/user

• [MOTV2-4279][XS-5242][XS-6253][XS-5363] Fixed issue on Report Scheduler that does not send e-mail

• [MOTV2-4349][XS-1377] Fixed issue with WebRTC Attended Transfer Delay

• [MOTV2-4408][XS-7228] Fixed issue with Bull Dialer which doesn’t update List when new Contact is added

• [MOTV2-4430][XS-7437] Removed Alias functionality (in sections Voice Queues, Outbound Routes, Realtime)

• [MOTV2-4434][XS-7177][XS-7591] Removed the replacement of the newline character for specific Canned Answers of Email Channel

• [MOTV2-4435][XS-7501] Fixed issue on trigger: when an agent receives a call and executes a hang-up, the trigger is executed correctly

Porting from v3.x

• [XM-527] Fixed issue with Chat Snippet located in a page of the website domain different by homepage

• [XM-548] Added possibility to use the same chat snippet for multiple domains

Version 2.6.28

Jan 18, 2023

Fixed

• [MOTV2-4429] [XS-7438] Fixed issue with redirecting calls to an Agent as User/Supervisor from the Queue Calls Reatilme section.

Porting from v3.x

• [XM-456] Fixed issue with Intervals not working when hiding chat snippet from left and right swipe out.

Version 2.6.27

Jan 5, 2023

Fixed

• [MOTV2-4432] [XS-7573][XS-7397] Chat action plan stops working if the chat is handled outside of a set time interval

Version 2.6.26

Dec 29, 2022

Fixed

• [MOTV2-4125] [XS-4533] Fixed issue with duplicate login entries in report_member. → Login button is blocked until it receives feedback from server.

• [MOTV2-4380] [XS-6855] Fixed issue with dispositions saving

• [MOTV2-4439] [XS-7509] [XS-7554] Restored QueuePause action for ACW feature

Porting from v3.x

• [XM-209] Added possibility to use chat snippet for multiple domains

• [XM-187] Added possibility to use tools_tags and mail_interaction_has_tags tables in Custom Report

• [XM-477] Update behaviour for incoming chat message when website is offline but the interaction is already started

• [XM-393] Fixed issue with property campaign in cm_hopper_history table (empty value)

• [MN-580] Replaced Normal Clearing (Unknown) call status in Hopper History with Answer

Version 2.6.25

Dec 20, 2022

Fixed

• [MOTV2-2773] [XS-165] [XS-2870] Fixed issue deleting Agent with associated Hopper entries (the call will be unassigned)

• [MOTV2-4393] [XS-7314] Updated Changelog link in Settings → Update section

• [MOTV2-4406] [XS-7213] Fixed issue reading property XMD-DESCRIPTION for Voice Trigger and Cally Square projects (variable will be limited to 250 characters)

Porting from v3.x

• [MN-725] Improved attachments size feedback in Offline form for Chat Snippet

• [XM-76] Added check on Interval when customer requests new Chat session (system redirect to Offline status if the interval check failed)

• [XM-83] Fixed issue on Print and Download Transcript actions in Chat snippet (buttons not working with closed interactions)

• [XM-421] Added disabling of the Send Message button in the Chat snippet

Version 2.6.24

Nov 30, 2022

Fixed

• [MOTV2-3563] [XS-2218] Added option to prevent using characters other than [A-Za-z0-9\ \_\-] in agent fullname field

• [MOTV2-4411] [XS-7285] [XS-7435] Fixed issue changing the Service attribute in Email Account configuration (value saved in the database but not available in the frontend)

Version 2.6.23

Nov 23, 2022

Fixed

• [MOTV2-4420] [XS-7343] [XS-7389] Fixed number of calls originated by the Motion Bull system (agents in ACW pause status considered as available instead of paused)

Version 2.6.22

Nov 21, 2022

Fixed

• [MOTV2-4415] [XS-7146] [XS-7343] Fixed issue with ACW feature for Voice Channel (agent exit automatically from the pause status, if he change the pause before the end of ACW Timeout)

Version 2.6.21

Nov 9, 2022

Fixed

• [MOTV2-4404] [XS-7194] [XS-7205] [XS-7239] [XS-7253] [XS-7260] Fixed issues with Realtime → Agents sections (unable to see list of allowed agents for User, counter resets on page refresh, useless API request on new omni channel interactions)

• [MOTV2-4409] [XS-7177] Replace new line charachter (i.e. \n) from Canned Answer when agent use it for Email channel in Agent Omni Desktop interface

Version 2.6.20

Oct 28, 2022

Fixed

• [MOTV2-4285] [XS-5626] [XS-6784] Fixed issue with Stop Recording on voice call transfer feature for attended transfer (recording should not stop if the agent transfer the call to internal ruote)

Porting from v3.x

• [MN-723] Fixed issue with transfer feature for Chat interactions (unable to complete the transfer if the customer send new messages during the transfer)

Version 2.6.19

Oct 25, 2022

Fixed

• [MOTV2-4177] [XS-4741] Omni Channel interaction will be forwarded to the Queue (if exists) if the assigned agent doesn’t accept new messages

• Fixed issue related to Voice status of Agents in Realtime - Agents section (inconsistent voice status between Agent Presence and Realtime section)

• [MOTV2-4372] [XS-6004] [XS-6232] [XS-6936] [XS-7013] [XS-7118] Fixed issue with Realtime - Agents section (high number of requests to the server to know the status of the agents)

Porting from v3.x

• [MN-588] Decreased limit file size for Attachments in Omni Channel interactions (limit is 16 MB for each attachment)

• [MN-666] Increased size for Canned Answer message and improved error handling creating new Canned Answer

• [MN-721] Fixed issue with getContactDialer method (unable to process calls after query error on cm_hopper table)

• [MN-724] Fixed issue with routing application (thows error if the interaction is assigned to administrator or users and not agents)

Version 2.6.18

Oct 3, 2022

Fixed

• [MOTV2-4395] [XS-6973] Fixed issue with Accept trigger condition for unread messages in Omni Channel interactions

Version 2.6.17

Sep 27, 2022

Fixed

• [MOTV2-4326] [XS-6043] Fixed issue in Extract Report

• Fixed permission issue for User accessing to Custom Dashboards (user was able to access directly to Custom Dashboard from URL even if not enabled in User Profile settings)

• [MOTV2-4341] [XS-5997] Fixed uniqueid mismatch between Voice Recordings and Outbound calls (the issue was present with manual outbound calls with recordings enabled then blind transfered to external entity)

• [MOTV2-4369] [XS-6684] [XS-6826] [XS-6859] Fixed issue editing the Custom Dashboard

• Fixed minor style issues for Chat Snippet

Version 2.6.16

Sep 23, 2022

Porting from v3.x

• [MN-688] Fixed issue on Change Password feature for Agent with Phonebar (application ask to change password at every login)

Version 2.6.15

Sep 22, 2022

Fixed

• [MOTV2-3891] [XS-5586] Improved management of ACW feature

• [MOTV2-4327] [XS-6044] [XS-6845] Fixed issue creating Inbound Routes (many applications added when you set Alias property)

• [MOTV2-4371] [XS-6697] Fixed status in Realtime section when agent is busy and paused

• Fixed issue saving Note property during the Chat interaction disposition with TVox integration

Porting from v3.x

• [MN-607] Fixed issue in ami service using Contact description (error on Asterisk console if the text is too long → the property description will be discarded during the set action for dialer calls)

• [MN-651] Improved usage of temp property for dialer features

• [MN-653] Fixed memory leak on ami service

• [MN-663] Fixed security issue for Reset Password feature (admin/users/agents are able to reset password for another admin/user/agent using API endpoints)

Version 2.6.14

Aug 3, 2022

Fixed

• Fixed permission issue with Custom Dashboard (user was able to edit the Custom Dashboard even if the Edit permission was not enabled in the User Profile settings)

• Fixed Contact Tab title for Agent Omni Desktop interface (the contact surname disappear from Contact tab title when agent edit the contact)

• [MOTV2-2452] [XS-134] Fixed issue with Forward/Reply actions for Email channel (unable to reply or forward the message if the text editor is empty)

• [MOTV2-3167] [XS-582] Fixed issue on Disposition feature for Chat channel when customer closes the interaction (agent was not able to dispose the interaction)

• Restored widget bottom edge for Custom Dashboard

• [MOTV2-3514] [XS-2016] Fixed permission issue with Trunk option in External Dial block in Cally Square editor (user was not able to select any trunk)

• Fixed issue getting the list of Voice Queues in Dashboard section for Agent Omni Desktop interface

• [MOTV2-3577] [XS-2332] Fixed value of scheduledAt property for Hopper entry during the Contact Upload when user/admin select Check Duplicate option is used)

• Updated sort option (by name) for Realtime sections (expect for Queue Calls and Outbound Calls sections)

• Fixed value of column type in report_*_transfer tables for Agent Transfer of Omni Channel interactions

• Fixed issue closing the Global Search

• [MOTV2-3878] [XS-3322] Fixed issue using Portoguese language in GoogleTTS block for Cally Square

• [MOTV2-3993] [XS-4021] Fixed issue deleting Condition editing Custom Report (when admin/user hits the delete button it erases the bottom group and not the selected one)

• [MOTV2-4304] [XS-5769] [XS-5798] [XS-5881] [XS-5945] [XS-5975] [XS-6035] [XS-6186] Fixed value of Abandoned Calls in General Dashboard for Voice channel (abandoned calls are showing up under unmanaged calls)

• [MOTV2-4315] [XS-5924] Fixed issue on report_queue when XDR process is disabled

• [MOTV2-4362] [XS-6105] Fixed issue using Note feature for Email channel (internal notes were sent to the customer)

Version 2.6.13

Jul 15, 2022 

Fixed

• [MOTV2-3618] [XS-2470] Fixed issue deleting Queues and Agents if associated to deleted Accounts or Websites (this is valid for all channels)

• [MOTV2-4302] [XS-5732] Fixed issue with Draft feature for Email channel in Agent Omni Desktop interface (draft icon not highlighted if agent set focus on open email interaction without selecting it from Interaction list)

• Fixed issue on Edit Custom Dashboard feature for User access (edit button was enabled even if the user doesn't have Edit permission in User Profile configuration)

• [MOTV2-4343] [XS-5391] [XS-6402] Update search feature in Contacts sections for Admins, Users and Agents to handle exact match

• [MOTV2-4344] [XS-616] [XS-6353] Fixed issue with WebRTC Bar (no call item in the Agent Omni Desktop interface when agent is logged out or JWT Token was expired)

• [MOTV2-4346] Fixed issue with Waiting Calls in Voice and Motion Bull dashboard for Agent Omni Desktop interface

• Fixed Call and Transfer button display in Presence section in Agent Omni Desktop interface (buttons appears even if the agent was unavailable for Voice channel)

Improvements

• [MOTV2-4332] Added bosnian language

Version 2.6.12

Jul 9, 2022 

Fixed

• [MOTV2-4359] [XS-6486] Fixed issue on IVR Campaigns (no call originated) 

• [MOTV2-4361] [XS-6483] Fixed issue on Trigger feature for Voice channel (trigger action not started for Call Status different by Ring) 

Version 2.6.11

Jul 4, 2022 

Fixed

• [MOTV2-3775] [XS-2859] Fixed issue saving Note attribute for Abandoned Calls

• [MOTV2-4265] [XS-5439] [XS-5547] [XS-5957] Fixed values in Queues page in Realtime sections

• [MOTV2-4312] [SD-21403] Fixed date format in TVox integration for Chat channel

• Fixed error when admin/user executes Download Extracted Reports and the report name contains “/“ character

• [MOTV2-4342] Fixed issue saving customer and interaction information in Chat Snippet implementation

Back-porting from v3.x

• [MT-23] Fixed issue with Chat button when Snippet swipe out = Left/Right (button fades to white after chat snippet is opened)

Version 2.6.10

May 18, 2022 

Fixed

• [MOTV2-3775] [XS-2859] Fixed issue saving note attributes during the disposition of Abandoned Calls

• Fixed issue on Mailbox property in Email Account configuration (value not considered by IMAP service)

• Restored default behaviour for Filter element in Custom Dashboard (by default no filter is applied)

• [MOTV2-4217] [XS-5000] [XS-5899] Fixed issue on Internal Messenger feature (unable to download more than 250 messages)

• Fixed issue on Routing system for Omni Channel interactions (removed multiple notifications if the message belongs to same interaction)

• [MOTV2-4293] [XS-5640] [XS-5683] [XS-5744] [XS-5832] [XS-5838] Fixed issue with Menu items for Users

• Restored default value (current month) for Created At filter in Agent Omni Desktop interface (default value was not available for Chat, Email, Openchannel, SMS, Fax and WhatsApp Connector sections)

Improvements

• [MOTV2-4321] Added estonian language

Version 2.6.9

Apr 29, 2022 

Fixed

• Fixed default value of dtm column in voice_queues_log

• [MOTV2-4273] [XS-5446] [XS-5584] [XS-5843] Restored value for column to in mail_message table (issue occur when the Email Account provider is custom)

• [MOTV2-4313] [XS-5918] [XS-5968] Fixed issue with unpause action (entry in report_member not closed with exitAt set)

• [MOTV2-4319] [XS-5935] Fixed issue on Booked Progressive method that causes the restart of ami process

• [MOTV2-4320] [XS-5938] Fixed query on cm_hopper table when ami process start

Version 2.6.8

Apr 13, 2022 

Fixed

• [MOTV2-3092] [XS-2691] Fixed issue using Custom Dashboard with User access (wrong data if user belogs to more than 10 accounts)

• [MOTV2-3871] [XS-3275] [XS-3484] [XS-4000] [XS-4852] [XS-5470] Fixed issue configuring Disposition with User access

• [MOTV2-4311] [XS-5902] Fixed contact search during the creation of new interaction (for Email, Openchannel, SMS, Whatsapp Connector and Fax channels) and replying to Email messages

Version 2.6.7

Apr 6, 2022 

Fixed

• [MOTV2-3486] Fixed issue downloading Email Interactions and Email messages (download failed when the to property is empty in mail_messages table)

• [MOTV2-4307] [XS-5820] Fixed issue with Blacklist feature for Motion Bull (contact mistakenly moved to the cm_hopper_black if there is at least one contact in the blacklist associated to the campaign)

Improvements

• [MOTV2-4249] [XS-5378] Added possibility to search by "from" in Open Channel interactions

Version 2.6.6

Apr 4, 2022 

Fixed

• [MOTV2-3915] [XS-3505] Removed blank space adding Canned Answer to the message (valid for Compose feature)

• Fixed issue editing Widget in Custom Dashboards with User access

• [MOTV2-4254] [XS-5359] Fixed xmd-* variable values in Trigger actions for Queue Campaigns

• [MOTV2-4264] [XS-5448] [XS-5475] [XS-5498] [XS-5609] [XS-5625] [XS-5638] [XS-5653] [XS-5804] Fixed issues in Realtime sections

• Fixed plan info in Settings → License section

• Fixed issue selecting correct user for Dynamics365 integration when agent is not found

• Fixed values for Select Account filter in Chat Interactions section for Agent Omni Desktop interface

• Fixed issue removing Omni Channel Accounts to Agent (agent was able to see interactions even without assignment)

• [MOTV2-4305] [XS-616] Discard call notification if WebRTC Bar is not registered

Improvements

• [MOTV2-4290] [MOTV2-4291] Improved API endpoints to perform search contacts or Omni Channel interactions 

Version 2.6.5

Mar 9, 2022 

Fixed

• [MOTV2-4230] [XS-5258] Fixed permission issue on Interactions list view in Agent Omni Desktop interface (agent was able to see interactions of not allowed accounts)

• [MOTV2-4156] [XS-4805] Fixed email message content when agent uses Draft feature

Version 2.6.4

Mar 7, 2022 

Fixed

• [MOTV2-4162] [XS-4849] [XS-5121] Fixed issue searching Contact for Email interactions in Agent Omni Desktop interface

• Fixed issue related to delete feature of Cally Square project (project was not removed from the cache)

Improvements

• [MOTV2-4281] Added possibility to disable automatic ticket open in the agent's browser for Microsoft Dynamics 365 integration

Version 2.6.3

Feb 24, 2022 

Fixed

• Fixed SMS Account creation with Infobip or Intelepeer as provider

• Reduction in severity of some log messages for the ami and routing process

• [MOTV2-4251] [XS-5418] Fixed issue deleting Localnet or Externip entries (entries not removed in the Asterisk configuration files)

• [MOTV2-4248] [XS-5379] Added missed column (firstMsgDirection) for Openchannel interactions

• Fixed issues for Auto Answer feature for omni channels (missed check license, missed check agent permission, wrong color icon)

• [MOTV2-4241] [XS-5297] [XS-5513] Fixed call counter in Realtime sections for Attended Transfer calls

• [MOTV2-4240] [XS-5349] Refactor the method used to add agents to teams

• [MOTV2-4230] [XS-5258] Fixed permission issue on Interactions list view in Agent Omni Desktop interface (agent was able to see interactions of not allowed accounts)

• Fixed issue for Recall Me reminders feature

• [MOTV2-4156] [XS-4805] Fixed email message content when agent uses Draft feature

Improvements

• Improved Cally Square management during project execution

Version 2.6.2

Feb 10, 2022 

Fixed

• [MOTV2-4259] Fixed additionalSearchContact property for Microsoft Dynamics 365 integration

Version 2.6.1

Feb 7, 2022 

Fixed

• [MOTV2-4256] Restore possibility to create Dynamics365 integration without modern authentication

Version 2.6.0

Jan 31, 2022 

Improvements

• [MOTV2-1618] [XS-95] [XS-164] [XS-2840] [XS-2999] [XS-4098] Added possibility to configure Additional Phones for Contacts 

Version 2.5.50

Jan 30, 2022 

Improvements

• [MOTV2-4206] [XS-2724] Added possibility to filter table content by Queue in Realtime - Agents sections

• [MT-17] Added possibility to customize Button Text color for Chat Snippet

Version 2.5.49

Jan 25, 2022 

Fixed

• [MOTV2-4182] [XS-4283] [XS-5213] [XS-5302] [XS-5354] Fixed issues with Realtime - Agents sections (pagination, sorting, queue name in lower case, unavailable status) 

• [MOTV2-4228] [XS-5197] Fixed issue editing Custom Dashboard (no widget opening Edit section)

• [MOTV2-4242] [XS-5241] Fixed EXTRAVAR variable evaluation

Improvements

• [MOTV2-4215] [XS-5067] [XS-5288] Added Auto Answer feature for Chat, Email, SMS, Open Channel, Fax and WhatsApp Connector channels

Version 2.5.48

Jan 19, 2022 

Fixed

• [MOTV2-4237] Fixed issue with Email channel using Outlook365 as service and Modern Authentication enabled

Version 2.5.47

Jan 15, 2022 

Fixed

• [MOTV2-4178] [XS-4915] [XS-5008] [XS-5241] Fixed EXTRAVAR variable evaluation for WebRTC calls

Version 2.5.46

Jan 14, 2022

Fixed

• [MOTV2-4238] Fixed issue opening Call Management section in Cally Square editor

Version 2.5.45

Jan 11, 2022 

Fixed

• [MOTV2-4235] Fixed default value for XDR process

Version 2.5.44

Dec 31, 2021 

Fixed

• [MOTV2-4160] [XS-4740] Fixed value for Tasking widget in General Dashboard for Voice channel after an attended transfer

• Fixed /api/webbar/unhold method (not working without sessionId parameter in the request body)

• [MOTV2-4219] Fixed Hide when offline feature for Chat Snippet if Snippet swipe out option is equal to left or right

• [MOTV2-4222] [XS-5166] Fixed style issues in Email sections for Agent Omni Desktop interface if Email preview option is enabled

Improvements

• [MOTV2-2851] [XS-1090] Added possibility to manage Timezone attribute for single Contact (Motion Bull improvement)

• [MOTV2-4144] Added possibility to enable client-side logging for debug and issue troubleshooting

• Added Modern Authentication feature for Microsoft Dynamics 365 integration

• [MOTV2-4204] Updated color for agent capacity in Realtime - Agents sections

Version 2.5.43

Dec 24, 2021 

Fixed

• [MOTV2-4211] Fixed issue using Recall Me feature from Agent Omni Desktop interface for Motion Bull calls

• [MOTV2-4218] [XS-4797] [XS-5166] Fixed style issues for Agent Omni Desktop interface

Improvements

• [MOTV2-4214] [XS-5187] Added missed voices for AWSPolly block in Cally Square project

Version 2.5.42

Dec 18, 2021 

Fixed

• [MT-15] Fixed issue with Label object in Online and Offline forms for Chat Snippet (CSS style removed from the element)

Improvements

• [MOTV2-4149] [XS-4735] Added plainBody column for Chat Offline messages

Version 2.5.41

Dec 13, 2021 

Fixed

• [MOTV2-4195] [XS-5066] [XS-5100] Fixed Counter widget in Custom Dashboard (not rendered after upgrade to 2.5.39)

• [MOTV2-4196] [XS-4993] [XS-5043] [XS-5065] [XS-5069] Fixed Status label in Realtime - Agents sections for User (not admin) access

• [MOTV2-4209] Fixed Select Recall me Campaign feature (select field not visible)

• [MT-4] Fixed issue downloading interaction transcript from Chat Snippet if message text contains newline character

• [MT-5] [MT-8] Fixed layout issue opening emoticon input from Chat Snippet (input partially visible)

• [MT-6] [XS-4350] Fixed header text value when Chat interaction is in progress

• [MT-11] [XS-4781] Removed horizontal scrollbar if Label object is greater than Chat Snippet size

• [MT-14] [XS-5134] Fixed issue using Chat Snippet from mobile device

Improvements

• [MOTV2-3809] [XS-2018] [XS-2915] [XS-4914] [XS-5085] Added Modern Authentication support for Email Accounts using Office365 as provider

• Added Click&Copy feature for the Token license in Settings → License section

• Added possibility to download license-info.log file directly from Settings → License section

• [MOTV2-4168] Added Recall Me reminders for Motion Bull calls

• [MOTV2-4179] [XS-4838] Added limit of Interaction tab open for Agent Omni Desktop interface

• [MOTV2-4185] Added trigger on new Chat Offline message

• [MOTV2-4189] [XS-5025] Added possibility to enable/disable Cookie banner

Version 2.5.40

Dec 3, 2021 

Fixed

• [MOTV2-4175] [XS-4890] Fixed issue set disposition for Abandoned Calls for Users (not Admin) in Voice and Motion Bull Realtime sections

Version 2.5.39

Nov 29, 2021 

Fixed

• [MOTV2-4145] [XS-4744] Fixed permission issue on Custom Reports (unable to retrieve the reports created in the subfolder)

• Fixed path value for the Custom Reports created in a subfolder

• [MOTV2-4159] [XS-4819] Fixed interaction search if it contains special characters (!@#$%^&*()_-?~)

• [MOTV2-4172] [XS-4843] Restored default value (from-voip-provider) for context in Voice → Inbound Routes

• [MT-7] [XS-4438] [XS-4781] Removed Title for Label element in Online and Offline forms (Chat Snippet)

Improvements

• [MOTV2-3494] [XS-1919] Added possibility to change the text of the button used to show/hide the Chat Snippet

• [MOTV2-3739] [XS-2705] [XS-3175] Added dispositions to advanced filtering for Omni Channel interactions

• Added possibility to create Custom Dashboard with predefined widget for Chat, Email, SMS, Openchannel and WhatsApp Connector channels

• [MOTV2-3977] Added integration with local Active Directory for Admin, User and Agent access

• [MOTV2-4143] Added possibility to choose how to create contacts for Microsoft Dynamics365 integration

• [MOTV2-4176] [XS-4893] Added Caller Name property in Voice → Realtime → Queue Calls section

• [MT-12] Added possibility to insert html code for Label element in Online and Offline forms (Chat Snippet)

Version 2.5.38

Nov 19, 2021 

Fixed

• [MOTV2-4183] Fixed sort option for Voice Applications updating Inbound, Internal and Outbound Routes

Version 2.5.37

Nov 12, 2021 

Fixed

• [MOTV2-3741] [XS-2631] [XS-2697] [XS-2925] [XS-3406] [XS-3633] [XS-4457] Fixed issue in Voice Info column in Realtime - Agents sections (column not cleared)

• [MOTV2-3960] [XS-2718] Fixed multiple issues (uniqueid mismatch, missed call info) for outbound calls transferred to external phone number (AMI process enabled)

• [MOTV2-4082] [XS-4223] [XS-4831] Fixed uniqueid value for voice_recordings entries with attended transfer involved (XDR process enabled)

• [MOTV2-4138] [XS-4692] Fixed Mute feature for WebRTC Bar (the agent will not be able to use it without an active call)

• Updated check license for WebRTC API endpoints

• [MOTV2-4163] Fixed issue related to Mask Sensitive Data feature on editing Voice Recording entry

• [MOTV2-4164] Added sensitive data mask downloading Voice Recording entries (CSV file)

Improvements

• [MOTV2-2707] Added Czech as a new language for the Web interface

• [MOTV2-3880] Added integration with TVox application for Chat channel

• Added Substatus as new Condition (Any and All) for email Triggers

• Added SINCH as provider for WhatsApp Connector channel

• [MOTV2-4169] Added Hungary as a new language for the Web interface

Version 2.5.36

Oct 12, 2021 

Fixed

• [MOTV2-4102] [XS-4515] [XS-4551] Fixed negative values in Realtime - Queues sections

• Fixed issue with datetime custom fields (unable to retrieve the saved value)

• [MOTV2-4128] [XS-4635] Added character replace on transfer in WebRTC Bar

• [MOTV2-4131] [XS-3964] Updated position for toasty element in Web interface

• [MOTV2-4134] [XS-4671] Fixed issue using SendSMS block in Cally Square projects 

Improvements

• [MOTV2-3905] [XS-3461] Added option to allow agents to perform Motion Bull Preview calls even in pause status

• [MOTV2-3987] Added option in Motion Bull - Queue Campaign to use the same dialing method for Recall Me calls with Preview

• [MOTV2-4005] Added option for Agents to choose the Motion Bull - Queue Campaign during Recall me

Version 2.5.35

Sep 25, 2021 

Fixed

• [MOTV2-3591] [XS-2406] Fixed response code for GET /api/cm/contacts/{id} method if contact is not found

• [MOTV2-3728] [XS-2675] [XS-3162] [XS-4354] Fixed formula evaluation error in Dashboard and Realtime sections

• [MOTV2-3904] [XS-3369] Fixed encoding issue for Email interaction/message download (not working if encoding is different by utf8)

• [MOTV-4039] [XS-3685] Fixed position of interaction preview for Email channel in Agent Omni Desktop interface

• [MOTV2-4059] [XS-4045] [XS-4171] [XS-4244] [XS-4423] [XS-4461] [XS-4549] Fixed Split feature in Extracted Reports

• Removed Queues associations with Agents when you delete Queues

• Removed unnecessary socket connection after refresh when you are in Realtime sections

• Fixed issue retrieving the custom fields for reports in Analytics section

• [MOTV2-4124] [XS-4582] [XS-4601] Restored voice extensions for Outbound Routes when recording option is enabled

Improvements

• [MOTV2-3276] [XS-1133] Added possibility to add/remove Teams to Out Prefixes

• [MOTV2-3861] [XS-3225] Added sort by name option for Tag elements

• [MOTV2-3897] [XS-3412] Added Substatus as new trigger condition for Email channel (you will be able to execute actions on substatus change)

• [MOTV2-4107] [XS-4544] Increase number of characters printed for appdata column in Actions section

• [MOTV2-4108] Added option to perform search in selected contact list for Voice Trigger even if it's a dialer call

Version 2.5.34

Aug 31, 2021 

Fixed

• Fixed firstName value of the contact associated to Email interaction (email address is replaced by username if name not available)

• Fixed CSS style for Interval dialog in Actions sections for Chat, Email, SMS, Openchannel, Fax and WhatsApp Connector channels

• Fixed dialog style issue adding emoticons in the text

• Fixed issue with Trigger if no conditions are set (no channel check)

• Fixed Realtime - Queues section for Chat, Email, SMS, Openchannel, Fax and WhatsApp Connector channels (unable to open the section)

• [MOTV2-4098] [XS-4516] Fixed issue adding Custom application without arguments in Inbound, Outbound and Internal Routes for Voice channel

• [MOTV2-4099] [XS-4476] Removed possibility to edit numbers from call history in WebRTC Bar if Sensitive Data Mask is enabled

Improvements

• [MOTV2-3825] [XS-3106] Skipped Autoreply action execution for Email channel if incoming message is an autoreply

• Increased upload limit for App Zone sections (now the limit is 4 MB)

Version 2.5.33

Aug 24, 2021 

Fixed

• [MOTV2-3809] [XS-3472] Added focus on Confirm button during the Out Prefix selection in WebRTC Bar

• Fixed issue with Voice and Bull General Dashboards for Admin and Users (counters in voice dashboard not updated after switch to bull dashboard and viceversa)

• [MOTV2-4023] [XS-4141] Fixed Contact information for Preview calls in Realtime - Agents sections (s is displayed instead of the customer number)

• Fixed userVoiceQueue:remove event (not working if queue id is composed by more than one digit)

• Fixed search feature in Analytics - Reports section

• [MOTV2-4060] [XS-4286] Fixed contact search for Microsoft Dynamics365 integration (unable to search the contact if number of available contacts was greater than 5000)

• [MOTV2-4061] [XS-4292] Updated description for SIP Expires property in Staff sections

• [MOTV2-4073] [XS-4379] Added filter on Agent status for Omni channel interaction transfer (only agents logged in and not paused will be shown in the list)

• [MOTV2-4076] [XS-4383] Fixed issue with Dispositions deleting CM List, Chat Website, Email, Openchannel, SMS, Fax and WhatsApp Connector Accounts (dispositions not deleted and moved as system dispositions)

• [MOTV2-4085] [XS-3305] Fixed CM Contact creation if name contains emoji or characters outside utf8¹

Improvements

• [MOTV2-3806] Added Alias configuration for Internal, Inbound and Outbound Routes in Voice channel

• Added Accept trigger event when agent open Omni Channel interactions with unread messages (now the accept event is thrown only from the notification)

• [MOTV2-4083] [XS-4269] Languages for GoogleASR block in Cally Square editor are now sorted by name

¹The issue will be solved only for new installation

Version 2.5.32

Aug 9, 2021 

Fixed

• [MOTV2-3903] [XS-3453] Added missing languages for GoogleCloudTTS block for Cally Square

• Removed Chrome notification for incoming call in WebRTC bar when Auto Answer feature is enabled

• Fixed issue with Omni Channel dashboard for Agent Omni Desktop interface (no entries for Waiting Queue interactions)

• Fixed issue with Abandoned Calls section for Agent Omni Desktop interface (values not updated on change)

• [MOTV2-4026] [XS-4143] Fixed Run Report feature with PDF output

• [MOTV2-4028] [XS-4153] [XS-4155] [XS-4219] Fixed issue with Booked Pause feature for WebRTC agents (first character removed even if different by #))

• Fixed Birthdate property in Contact view (empty if field is set)

• [MOTV2-4050] [XS-4238] Removed sort option for Audio column in Voice Recordings and Cally Square Recordings sections

• Updated dialog title for Web Report extraction

Improvements

• [MOTV2-3631] [XS-2463] [XS-3011] [XS-3714] Added contact variable for Omni Channel triggers

• [MOTV2-3776] [XS-2863] Updated default sort option for Voice Recordings and Cally Square Recordings sections (default is -createdAt)

• [MOTV2-3833] [XS-3130] Updated Queues tab for Realtime sections

• [MOTV2-4019] [XS-4126] Added agent variable for Omni Channel triggers

• Improved Auto Reply application for Omni Channel message routing (updated Number of times per interaction property)

Version 2.5.31

Jul 10, 2021 

Fixed

• [MOTV2-3650] [XS-4120] Replaced Sessions with Meetings for Vidaoo integration from Chat channel

• [MOTV2-3918] Fixed issue reset temp property for call generation for Motion Bull campaigns (value not reset after error retrieve contacts)

• [MOTV2-3992] [XS-4028] Fixed Mask Sensitive Data feature for Preview dialog in Agent Omni Desktop interface

• Fixed pagination issue in the My Contacts section for Agent Omni Desktop interface

• Fixed Registry value in Trunk section for Voice Realtime (red icon even if the trunk was registered)

• [MOTV2-4018] [XS-4044] Fixed call generation for Motion Bull Queue Campaigns (number of calls per second was always 1 even if the limit is greater than 1)

• [MT-1] [XS-3942] Removed horizontal scrollbar in Chat Snippet

• Fixed issue with horizontal layout for Checkboxes and Radio Buttons elements in Chat Snippet

Version 2.5.30

Jun 16, 2021 

Fixed

• [MOTV2-3525] [XS-2028] [XS-2297] [XS-2338] [XS-3967] Fixed "Abandoned timestamp" value in Voice Realtime section and Agent Omni Desktop interface (empty value for timeout calls)

• [MOTV2-3723] [XS-2666] [XS-2830] [XS-3755] [XS-3951] Fixed issue on play, download and delete actions for Cally Square recordings

• [MOTV2-3989] [XS-3993] Fixed issue changing user/agent/admin password (column previousPassword too short)

Improvements

• [MOTV2-3841] Updated default date filter for Customer Journey (current month + last three months instead of current month)

• [MOTV2-3842] [MOTV2-3854] [XS-3711] Added download permissions for Agents and Users

• [MOTV2-3952] [XS-3565] Added AMD status as new condition for Voice Trigger (it's valid only for Motion Bull calls)

• [MOTV2-3962] Improved format of Email messages created for Chat Offline message

Version 2.5.29

May 26, 2021 

Fixed

• [MOTV2-3696] Fixed Start Date filter in Scheduled Calls section (the filter will be applied on scheduledat column instead of createdAt column)

• [MOTV2-3954] [XS-3759] [XS-3924] Fixed Booked Pause feature for WebRTC Agents

• [MOTV2-3979] Fixed issue running Report with PDF output format

• Fixed value for Content-Range header attribute (not working if nolimit queryparam used in the request)

• [MOTV2-3982] [XS-3535] Fixed issue with Run Report feature (process not terminated if unable to close database connection)

• [MOTV2-3983] [XS-3913] Updated Get Interactions method to avoid malformed queries

Improvements

• [MOTV2-3957] Added Internal note feature for Chat and Open Channel interactions

• Added possibility to customize socket port for WebRTC Agents (default value is 8089)

Version 2.5.28

May 15, 2021 

Fixed

• Restricted fields in the search for Canned Answers (the agent will search only in key and value fields)

• [MOTV2-3642] [MOTV2-3975] [XS-2485] [XS-2585] [XS-2670] [XS-3031] [XS-3102] [XS-3247] [XS-3326] [XS-3349] [XS-3513] Fixed issue editing conditions and actions in Trigger section

• [MOTV2-3735] [XS-2692] Fixed pagination issue in Accounts Realtime section for Email and Fax channels

• Removed database connection from Email service

• Added querystring (openTabs) property for /api/userProfiles/:id/resources methods

Version 2.5.27

May 9, 2021 

Fixed

• [MOTV2-3971] [XS-3831] Fixed dependencies issue (application not started after the installation)

Version 2.5.26

May 7, 2021 

Fixed

• [MN-159] [XS-2059] Fixed Proactive Actions for Chat Website for left/right snippet swipe out

• [MOTV2-3259] [XS-1037] [XS-2302] [XS-3200] Fixed issue with Agent avatar in Chat Snippet (image not displayed if waiting status was not abled to Chat Website)

• [MOTV2-3644] [XS-2545] Fixed issue on report data with XDR service enabled (unable to find a correlation between report_call and report_square tables if outbound call is blind transferred to Cally Square project)

• [MOTV2-3929] [XS-3405] Column lastLoginAt no more reset on agent logout

• [MOTV2-3932] [XS-3607] Updated font used for Extracted Reports with PDF format to print character different from utf8 charset

• [MOTV2-3933] [XS-3553] [XS-3640] Fixed Pause timer in Agent Omni Desktop interface (timer was not reset on pause change)

• [MOTV2-3945] [XS-3576] Fixed Download interaction feature for Chat, SMS, Open Channel and WhatsApp Connector channels in Debian system

• [MOTV2-3947] [XS-3439] Fixed issue with ringtone on WebRTC Bar (ringtone not played if the page was minimized)

• [MOTV2-3949] [XS-3660] [XS-3764] Restored Agent avatar for Voice calls in the Customer Journey

• [MOTV2-3950] [XS-3724] Fixed Run Report feature with PDF format (incorrect pagination if the number of columns exceeds the page size)

• [MOTV2-3961] Added querystring (openTabs) property for /api/users methods to avoid request slowness

• [MOTV2-3964] [XS-3777] Fixed Sound list adding/editing Music On Hold entries (the select was limited to 250 elements)

• [MOTV2-3965] [XS-3777] Fixed sort feature in Voice - Music On Hold section

Improvements

• [MOTV2-3901] Add attachment feature for Chat Offline messages

• [MOTV2-3942] Add possibility to map Email interaction subject with Chat Offline field

Version 2.5.25

 Apr 25, 2021 

Improvements

• Added endpoint to retrieve the list of open tab for a single agent (tab is managed interaction in Agent Omni Desktop interface)

• [MOTV2-3902] [XS-474] Added option to automatically stop the recordings on call transfer

• [MOTV2-3943] Added possibility to change encryption algorithm for Voice Recordings (Note: not suggested for existing server)

Version 2.5.24

Apr 18, 2021 

Fixed

• [MOTV2-3914] [XS-3516] [XS-3528] [XS-3560] [XS-3600] Fixed issue sending message (Email, SMS and WhatsApp Connector channels) from Contact view in Agent Omni Desktop interface

• Fixed help text label for Call Group and Pickup Group in User, Agent and Telephone details

Version 2.5.23

Apr 3, 2021 

Fixed

• [MOTV2-3818] Improved database queries used for Preview feature for Email channel

• [MOTV2-3911] [XS-3410] [XS-3479] Fixed value of Fresh Contacts in Queue and IVR Campaings (value doesn't consider new retry options)

• [MOTV2-3912] [XS-3446] [XS-3564] Fixed issue adding agents to voice queues if the penalty is greater then zero

Improvements

• [MOTV2-303] Added option to mask sensitive data for Agents and Users

• [MOTV2-3869] Added possibility to use String, Variable and Custom Variables for picklist field type for all integrations

• [MOTV2-3870] [MOTV2-3883] Added possibility to link Case and Lead for Salesforce integration

• [MOTV2-3885] Added Account module for Salesforce integration

• [MOTV2-3886] Added possibility to improve search on Accounts, Contacts and Leads for Salesforce integration (you can insert one additional field name in addition to Phone)

Version 2.5.22

 Mar 21, 2021 

Fixed

• [MOTV2-3523] Fixed issue saving Voice Mail messages (wrong datatype for stamp column in voice_voicemail_messages table)

• [MOTV2-3845] Fixed issue saving Email message as Draft from Contact section in Agent Omni Desktop interface

Improvements

• [MOTV2-3837] Added possibility to automatically create an Email interaction on new Offline message for Chat channel

• [MOTV2-3873] [XS-3310] Added Mobile and Fax properties in Interaction view

Version 2.5.21

Mar 12, 2021 

Fixed

• [MOTV2-3665] [XS-2449] [XS-2595] Added penalty management for Voice Queue and Team association

• [MOTV2-3767] [XS-2829] Updated managed fields for Salesforce integration (the system is able to manage fields with type equal to string, int, picklist, boolean, email, textarea and phone)

• [MOTV2-3874] [XS-3299] Removed black space adding Canned Answer on empty textarea for Chat, SMS, Openchannel and WhatsApp Connector channels

• [MOTV2-3888] Fixed issue on socket connection management (a new socket connection was opened before login)

Improvements

• [MOTV2-3192] [XS-412] [XS-2725] Added Agent Presence section for Agent Omni Desktop interface

Version 2.5.20

 Mar 3, 2021 

Fixed

• [MOTV2-3835] [XS-3129] Fixed issue merging contacts (WhatsApp Connector interactions were not assigned correctly)

• Fixed migration issue (searchOnEnterKey column not added during the update)

Improvements

• [MOTV2-3740] [XS-2708] Added possibility to customize font size for the Widget Title in Custom Dashboard

Version 2.5.19

 Feb 27, 2021 

Improvements

• [MOTV2-3482] [XS-1834] [XS-2404] Added Call Transfer report table for Analytics section

Version 2.5.18

 Feb 23, 2021 

Fixed

• [MOTV2-3641] [XS-2548] [XS-2625] [XS-2744] [XS-3189] Prevent CSS rules loading for Email messages to avoid display issue

• [MOTV2-3857] Removed embedded images in Email messages to avoid loading issues (images will be available as attachments)

• [MOTV2-3858] [XS-3223] Fixed reference for Positive(%) field in Default Reports

• [MOTV2-3859] [XS-3220] [XS-3268] Fixed issue retrieving Music On Hold entries

Improvements

• [MOTV2-3164] [XS-566] [XS-2428] Added Reply Type option for Auto Reply application for Email channel

• [MOTV2-3865] Added option (interaction reload timeout) to avoid automatic interaction reload on events for Agent Omni Desktop interface

Version 2.5.17

Feb 15, 2021 

Fixed

• [MOTV2-3713] [XS-2641] Only idle agents will be available for Redirect to Agent dropdown list in Realtime - Queue Calls sections

• [MOTV2-3804] [XS-2988] Fixed GoogleTTS block in Cally Square

• [MOTV2-3844] Fixed issue with unmanaged column in Realtime sections (value wrongly increased on attended transfer)

• [MOTV2-3846] [XS-3184] Fixed issue opening Omni Channel interactions from Customer Journey in Agent Omni Desktop interface

Version 2.5.16

Feb 5, 2021 

Fixed

• [MOTV2-3674] [XS-2618] Fixed issue with Omni Channel interaction transfer (agents are busy even though they accepted the previous interaction)

• [MOTV2-3754] [XS-2757] Removed possibility to accidentally send messages pressing Enter in input field for Agent Omni Desktop interface

• Fixed issue with Refresh icon in Call box for Contact view (the dispose button was not enabled even if the call had ended)

• [MOTV2-3832] [XS-3098] Fixed issue with Add Blacklist feature for IVR Campaign

Improvements

• [MOTV2-3800] Add Bandwidth as SMS provider

Version 2.5.15

Jan 31, 2021 

Fixed

• [MOTV2-3797] [XS-2955] Fixed issue saving Jscripty questions for long text

• [MOTV2-3799] [XS-2976] Fixed issue opening multiple times the Omni Desktop Interface bypassing the login using Bearer Token

• [MOTV2-3824] Reduced numbers of queries executed during Run Report feature

• [MOTV2-3826] [XS-3116] Fixed issue with Click-to-action feature (Email, SMS, Whatsapp Connector and Fax) in Contact view for Agent Omni Desktop interface

Improvements

• [MOTV2-3307] [XS-1195] [XS-1372] Added timeout (60 seconds) for automatic end session for Agents Omni Desktop interface after Logout action

• Replaced database connection for Preview feature in Analytics - Reports (we currently use sequelizeHistory connection)

Version 2.5.14

Jan 27, 2021 

Fixed

• [MOTV2-3446] [XS-1130] [XS-1442] [XS-1573] [XS-2102] [XS-2227] Fixed issue with unmanaged column in Realtime sections (value wrongly increased on blind transfer)

• [MOTV2-3603] [XS-2423] [XS-2779] [XS-2826] [XS-2934] [XS-3010] Fixed issue with Create Contacts from Agent Omni Desktop interface (list dropdown empty)

Improvements

• [MOTV2-2498] [XS-3090] Added API method to retrieve the Customer Journey of a Contact

• [MOTV2-3743] [XS-2701] Added option to automatically close the Contact tab on call disposition in Agent Omni Desktop interface

Version 2.5.13

Jan 23, 2021 

Fixed

• [MOTV2-3758] [XS-2763] Fixed sort options for open Tab in Agent Omni Desktop interface (the tabs are now displayed in order of opening)

• [MOTV2-3811] Reduced number of fields returned by API endpoint to retrieve number of sent and receive messages in Email Realtime - Accounts section

• Fixed issue creating Integration trigger action (unable to select Configuration property)

• [MOTV2-3814] [XS-3048] [XS-3042] Fixed search feature in Realtime sections

Version 2.5.12

Jan 16, 2021 

Fixed

• [MOTV2-3584] [XS-2386] Fixed authentication issue with API Key (API Key valid even if the user is disabled or locked)

• [MOTV2-3638] [XS-2530] Fixed display issue for Conditions (All and Any) and Actions item in Trigger section

• [MOTV2-3709] [XS-2624] Fixed default sort option (updatedAt DESC) for Cally Square projects, Integration accounts, Plugins, Music on Hold and Voice Out Prefixes sections

• Added require option for Motion or Proxy IP Address field for all integrations

• Fixed Company field in Contact Manager - Contacts sections (no value even if the property was set)

• [MOTV2-3795] [XS-2948] [XS-2952] [XS-2968] [XS-2975] [XS-2978] Fixed issue with Reschedule / Recall / Blacklist calls

Improvements

• [MOTV2-3774] Added custom headers for Auto Reply application for Email channel

Version 2.5.11

Jan 2, 2021 

Fixed

• [MOTV2-3481] [XS-1830] Fixed issue with Advanced Search feature in Omni Channel Interaction view for Admin and User

• [MOTV2-3485] [XS-1830] [XS-2400] Fixed permission issue for Contacts section in Agent Omni Desktop interface (agent was able to see contacts without associated lists)

• [MOTV2-3560] [XS-1453] Fixed issue with SugarCRM/SuiteCRM integration (unable to link contacts and tasks)

• [MOTV2-3606] [XS-2438] Fixed issue with Substatus filter for Email channel in Interactions list view (filter not removed when Status filter is equal to Closed or All)

• Removed duplicated Dispositions in Abandoned Calls section for Voice and Motion Dialer realtime

• [MOTV2-3733] [XS-2688] Fixed issue with Created At column in Contact Manager - Contacts section (value available only after the creation of the contact)

• [MOTV2-3736] [XS-2700] [XS-2761] Fixed Dispose feature for manual Outbound calls (button not rendered at the end of the call)

• [MOTV2-3762] [XS-2727] Fixed issue with contact search for Freshsales integration (unable to retrieve correct contact due to response pagination)

• [MOTV2-3772] [XS-2845] Fixed relationship between call and contact (the link was created during the call disposition and not when the contact card was opened)

• [MOTV2-3784] [XS-2900] Removed restriction on number of Dispositions proposed to the agent (the limit was 250)

• [MOTV2-3786] [XS-2900] Fixed issue of Disposition selection based on level

Improvements

• [MOTV2-3399] [MOTV2-3449] [XS-1208] Improved Call Box in Contact tab for Agent Omni Desktop interface (added refresh button)

• [MOTV2-3450] Added alert for socket disconnection

• Added possibility to restrict the search request start pressing Enter button

• [MOTV2-3771] [XS-2847] Added Created At column in Contacts and My Contacts sections for Agent Omni Desktop interface

Version 2.5.10

Dec 21, 2020 

Fixed

• [MOTV2-2802] [XS-1629] Fixed issue loading messages in Email channels (unable to load previous messages if the message length is less than the window size)

• [MOTV2-3623] [XS-2482] [XS-2510] [XS-2527] [XS-2680] Fixed issue using Contact Manager trigger action with auto creation disabled

• [MOTV2-3632] [XS-2526] Fixed issue with timeline element in Interaction view for Agent Omni Desktop interface

Improvements

• [MOTV2-3581] [XS-2327] Added timestamp of save and publish actions for Cally Square projects

Version 2.5.9

Dec 3, 2020 

Fixed

• Fixed issue retrieving trunk status (Voice - Realtime - Trunk section and Motion Bull calls)

Improvements

• [MOTV2-3718] Added sort option for Contact column for Omni Channel interactions list view

Version 2.5.8

Dec 1, 2020 

Fixed

• [MOTV2-3437] [XS-1528] Fixed issue display date and time properties due to different time zones between clients and server

• Reduced number of HTTP requests executed in Contact and My Contacts sections for Agent Omni Desktop interface

• [MOTV2-3567] [XS-2277] Replaced protocol for Recovery Password link (from http to https)

• [MOTV2-3580] [XS-2345] Fixed /api/webbar/answer method (call not answered if request doesn't contain sessionId property)

• Fixed issue creating Multi-level dispositions when level filter is applied

Improvements

• Automatically close WhatsApp Connector interactions if it's been more than 24 hours since the last message received

• Improved logging for XDR and AMI services

Version 2.5.7

Nov 17, 2020 

Fixed

• [MOTV2-3096] [XS-195] [XS-1920] Fixed issue with Mandatory Disposition feature for Voice channel (pause status not removed on disposition save)

• [MOTV2-3471] [XS-1640] [XS-1731] [XS-2308] [XS-2417] Added DialogflowV2 application for Cally Square and Chat, SMS, Openchannel and WhatsApp Connector channels

• [MOTV2-3607] [XS-2286] Fixed General Search feature for Contacts and My Contacts sections (unable to search string contains special character)

Improvements

• [MOTV2-3237] [XS-1710] Improved api-info.log log file (it contains body request informations)

Version 2.5.6

Nov 4, 2020 

Fixed

• [MOTV2-3532] [XS-2065] Fixed search feature in Contact and My Contacts sections (no result if the phone or mobile contains + character)

• [MOTV2-3626] [XS-2500] Fixed agent/admin/user creation with Auto generate internal number option disabled

• Added tooltip to display all disposition levels for Omni Channel interaction list view

• Fixed value for Disposition, Second Level Disposition and Third Level Disposition for Call sections in Agent Omni Desktop interface

• [MOTV2-3636] Fixed issue on Reschedule, Recall or Blacklist contact feature in Agent Omni Desktop interface

Improvements

• [MOTV2-3578] [XS-2369] Improved search parameter for Openchannel Interactions - Gets a single Interaction API endpoint

• [MOTV2-3579] [XS-2369] Added endpoint to retrieve list of waiting interaction for specific Openchannel queue

• Added Gray Period notification for Admin/User/Agent 

Version 2.5.5

Oct 26, 2020 

Fixed

• [MOTV2-3479] [XS-1811] [XS-2043] [XS-2205] Fixed ticket URL for Zendesk integration using New Tab as Type

• [MOTV2-3559] [XS-2154] [XS-2249] Fixed issue retrieving answers for Jscripty projects

Improvements

• [MOTV2-3572] Updated URL method for Connectel SMS provider

• Added possibility to use Custom Fields for Contact Manager trigger action

Added

• [MOTV2-3359] [XS-1340] Added Enforce password history check on change password (if enabled, the user/agent/admin is not able to reuse previous passwords)

• [MOTV2-3498] Added Multi-level disposition for Omni channel interactions

• [MOTV2-3573] Added possibility to enable Click-to-dial button for Custom Field in Contact view

Version 2.5.4

Oct 9, 2020 

Fixed

• Fixed issue using Reply, Reply All and Forward actions for Email Channel in Agent Omni Desktop interface (the original message could have been wrong)

• Fixed issue opening Contact details click on mobile field

• [MOTV2-3465] [XS-1774] [XS-1851] [XS-1925] [XS-1939] Fixed issue editing fields in Contact quick-edit modal

Improvements

• [MOTV2-2070] [XS-1916] Add possibility to match multiple fields using Contact Manager trigger action

Version 2.5.3

Sep 22, 2020 

Fixed

• [MOTV2-3429] [XS-1391] Removed Print, Download and Close icon inside Chat Snippet when the interaction is closed

• [MOTV2-3439] [XS-1683] Added warning for maximum characters allowed for Google TTS block in Cally Square

• [MOTV2-3467] [XS-1789] Fixed issue using Google TTS and Google TTS Cloud blocks in Cally Square (thrown error if text contains new line character)

• [MOTV2-3555] [XS-2156] Fixed issue with callerId and callbackUrl properties for WebRTC Originate API (values saved for consecutive calls)

Improvements

• [MOTV2-3536] Added NoSuchNumber, Busy, NoAnswer, Congestion and AgentReject values for call status as voice trigger condition

Version 2.5.2

Sep 2, 2020 

Fixed

• [MOTV2-2902] [XS-1676] Fixed contact variable set during call generation for Preview, Booked Progressive methods and Reschedule calls (Motion Bull Queue Campaing)

• [MOTV2-3384] [XS-1253] Fixed Recall Me calls generation for Motion Bull Campaigns (multiple calls were generated for the same agent)

• [MOTV2-3404] [XS-961] [XS-1545] Fixed issue updating Cally Square project for existing IVR Campaigns

• [MOTV2-3419] [XS-695] [XS-1138] [XS-1600] Fixed issue deleting Out Prefix

• [MOTV2-3510] [XS-1994] [XS-1998] [XS-2000] [XS-2001] Fixed issue with Quick Filter elements in Agent Omni Desktop interface (Unable to use None/All search attributes)

• [MOTV2-3517] [XS-2023] [XS-2026] [XS-2035] Fixed Add Agents to Teams feature

Improvements

• [MOTV2-1383] [XS-96] [XS-429] Added missing retry option for Motion Bull Queue and IVR Campaigns

• Added MRCPSynth and MRCPRecog blocks for Cally Square projects

• Added Service Level field in Voice Queue settings

Version 2.5.1

Aug 18, 2020 

Fixed

• [MOTV2-3507] Fixed missed dependencies (uuid/v4)

Version 2.5.0

Aug 18, 2020 

Fixed

• [MOTV2-3091] [XS-265] [XS-427] [XS-456] [XS-480] Fixed issue retrieving data for Omni channel dashboard (Chat, Email, SMS, Openchannel and Fax channels)

• [MOTV2-3311] [XS-1203] Added restriction for simultaneous search for Agent Omni Desktop interface

• Removed Forced Logout popup after agent logout action

• [MOTV2-3442] [XS-1694] Fixed issue loading Omni channel interaction after refresh action in Agent Omni Desktop interface

• Added Scheduled Calls section on agent creation

Improvements

• Added Current Month as default value for Start Date filter

• Added possibility to Start Video Call from Chat interactions using Vidaoo

• [MOTV2-3353] [XS-1300] [XS-1588] Added Force Logout feature for External and WebRTC Agents

Added

• Added Artificial Intelligence Tools (Transcript & Sentiment Analysis for Voice Recordings)

• [MOTV2-3401] Added possibility to send notification using API endpoint 

• Added WhatsApp Connector as new channel