Versions
The Motion V2 versioning follows the Semantic Versioning guidelines.
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| Note |
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Version 2.6.11 and later versions are not backward compatible. |
Version 2.6.
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34
status
| colour | Yellow |
|---|---|
| title | UNRELEASED |
FixedFixed
[MOTV2-4192][XS-4897] Fixed issue with email service, not receiving emails → Email service stability improved
[MOTV2-4504][XS-8465] Fixed issue with email text truncation, not working properly (email text truncated if email html body was not available)
Version 2.6.33
Fixed
[MOTV2-4493][XS-8195] Possibility to set the incoming Email maximum byte limit → Set the variable
XC_EMAIL_MAX_HTML_BYTES_LIMIT(Default value: 4000000000 bytes (4Gb); Recommended: 5000000 bytes (5Mb))
Version 2.6.32
Fixed
[MOTV2-4492][XS-7585] Fixed issues with Custom Chat Dashboard reporting inaccurate values
Version 2.6.31
Fixed
[MOTV2-4413][XS-6544] Fixed issues with WebRTC audio settings → Audio settings do not reset after the agent logout and audio device do not change when changing audio device from Windows bar
[MOTV2-4422][XS-7382] Fixed issue with Omni Channels attachments size → Attachments must be max 25MB
[MOTV2-4451] Fixed issue for CTI URL not opening with condition OPEN in trigger for Omni-channel interactions
[MOTV2-4460][XS-7234] Fixed error entering email account with comma
[MOTV2-4469][XS-6280] Fixed issue with many agents login simultaneously
[XS-7585] Fixed issue with custom dashboard reporting inaccurate data
Version 2.6.30
Fixed
[MOTV2-4246][XS-5368][XS-5865] Added possibility to insert a limit for number of email messages fetch for IMAP service
[MOTV2-4447][XS-7685] Fixed error with email search from Omnidesktop Interface
Porting from v3.x
[MOTV2-4417] [MN-615] Fixed issue related to the number of calls made by Motion Bull (excessive decrease of the variable originated)
Improvements
[MOTV2-4402] Added possibility to use Vidaoo from XCALLY chat, when XCALLY is integrated with TVox
Version 2.6.29
Fixed
[MOTV2-2362][XS-5983] Added the possibility to search for 'numbers' also in subject and body fields of messages. Added agent selection in the Select Agent filter for the admin/user
[MOTV2-4279][XS-5242][XS-6253][XS-5363] Fixed issue on Report Scheduler that does not send e-mail
[MOTV2-4349][XS-1377] Fixed issue withWebRTC Attended Transfer Delay
[MOTV2-4408][XS-7228] Fixed issue with Bull Dialer which doesn’t update List when new Contact is added
[MOTV2-4430][XS-7437] Removed Alias functionality (in sections Voice Queues, Outbound Routes, Realtime)
[MOTV2-4434][XS-7177][XS-7591] Removed the replacement of the newline character for specific Canned Answers of Email Channel
[MOTV2-4435][XS-7501] Fixed issue on trigger: when an agent receives a call and executes a hang-up, the trigger is executed correctly
Porting from v3.x
[XM-527] Fixed issue with Chat Snippet located in a page of the website domain different by homepage
[XM-548] Added possibility to use the same chat snippet for multiple domains
Version 2.6.28
Fixed
[MOTV2-4429] [XS-7438] Fixed issue with redirecting calls to an Agent as User/Supervisor from the Queue Calls Reatilme section.
Porting from v3.x
[XM-456] Fixed issue with Intervals not working when hiding chat snippet from left and right swipe out.
Version 2.6.27
Fixed
[MOTV2-4432] [XS-7573][XS-7397] Chat action plan stops working if the chat is handled outside of a set time interval
Version 2.6.26
Fixed
[MOTV2-4125] [XS-4533] Fixed issue with duplicate login entries in report_member. → Login button is blocked until it receives feedback from server.
[MOTV2-4380] [XS-6855] Fixed issue with dispositions saving
[MOTV2-4439] [XS-7509] [XS-7554] Restored QueuePause action for ACW feature
Porting from v3.x
[XM-209] Added possibility to use chat snippet for multiple domains
[XM-187] Added possibility to use tools_tags and mail_interaction_has_tags tables in Custom Report
[XM-477] Update behaviour for incoming chat message when website is offline but the interaction is already started
[XM-393] Fixed issue with property campaign in cm_hopper_history table (empty value)
[MN-580] Replaced Normal Clearing (Unknown) call status in Hopper History with Answer
Version 2.6.25
Fixed
[MOTV2-2773] [XS-165] [XS-2870] Fixed issue deleting Agent with associated Hopper entries (the call will be unassigned)
[MOTV2-4393] [XS-7314] Updated Changelog link in Settings → Update section
[MOTV2-4406] [XS-7213] Fixed issue reading property XMD-DESCRIPTION for Voice Trigger and Cally Square projects (variable will be limited to 250 characters)
Porting from v3.x
[MN-725] Improved attachments size feedback in Offline form for Chat Snippet
[XM-76] Added check on Interval when customer requests new Chat session (system redirect to Offline status if the interval check failed)
[XM-83] Fixed issue on Print and Download Transcript actions in Chat snippet (buttons not working with closed interactions)
[XM-421] Added disabling of the Send Message button in the Chat snippet
Version 2.6.24
Fixed
[MOTV2-3563] [XS-2218] Added option to prevent using characters other than
[A-Za-z0-9\ \_\-]in agent fullname field[MOTV2-4411] [XS-7285] [XS-7435] Fixed issue changing the Service attribute in Email Account configuration (value saved in the database but not available in the frontend)
Version 2.6.23
Fixed
[MOTV2-4420] [XS-7343] [XS-7389] Fixed number of calls originated by the Motion Bull system (agents in ACW pause status considered as available instead of paused)
Version 2.6.22
Fixed
[MOTV2-4415] [XS-7146] [XS-7343] Fixed issue with ACW feature for Voice Channel (agent exit automatically from the pause status, if he change the pause before the end of ACW Timeout)
Version 2.6.21
Fixed
[MOTV2-4404] [XS-7194] [XS-7205] [XS-7239] [XS-7253] [XS-7260] Fixed issues with Realtime → Agents sections (unable to see list of allowed agents for User, counter resets on page refresh, useless API request on new omni channel interactions)
[MOTV2-4409] [XS-7177] Replace new line charachter (i.e. \n) from Canned Answer when agent use it for Email channel in Agent Omni Desktop interface
Version 2.6.20
Fixed
[MOTV2-4285] [XS-5626] [XS-6784] Fixed issue with Stop Recording on voice call transfer feature for attended transfer (recording should not stop if the agent transfer the call to internal ruote)
Porting from v3.x
[MN-723] Fixed issue with transfer feature for Chat interactions (unable to complete the transfer if the customer send new messages during the transfer)
Version 2.6.19
Fixed
[MOTV2-4177] [XS-4741] Omni Channel interaction will be forwarded to the Queue (if exists) if the assigned agent doesn’t accept new messages
Fixed issue related to Voice status of Agents in Realtime - Agents section (inconsistent voice status between Agent Presence and Realtime section)
[MOTV2-4372] [XS-6004] [XS-6232] [XS-6936] [XS-7013] [XS-7118] Fixed issue with Realtime - Agents section (high number of requests to the server to know the status of the agents)
Porting from v3.x
[MN-588] Decreased limit file size for Attachments in Omni Channel interactions (limit is 16 MB for each attachment)
[MN-666] Increased size for Canned Answer message and improved error handling creating new Canned Answer
[MN-721] Fixed issue with getContactDialer method (unable to process calls after query error on cm_hopper table)
[MN-724] Fixed issue with routing application (thows error if the interaction is assigned to administrator or users and not agents)
Version 2.6.18
Fixed
[MOTV2-4395] [XS-6973] Fixed issue with Accept trigger condition for unread messages in Omni Channel interactions
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[MOTV2-3096] [XS-195] [XS-1920] Fixed issue with Mandatory Disposition feature for Voice channel (pause status not removed on disposition save)
[MOTV2-3471] [XS-1640] [XS-1731] [XS-2308] [XS-2417] Added DialogflowV2 application for Cally Square and Chat, SMS, Openchannel and WhatsApp Connector channels
[MOTV2-3607] [XS-2286] Fixed General Search feature for Contacts and My Contacts sections (unable to search string contains special character)
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