XCALLY section | Tools → Pause reasons | ||||||||||||||
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This modal allows you to match one or more reasons with the selected pause:
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⏸️ Pause Reasons on New Client Experience
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If you enable New Client Experience, you can view this visualisation, with the list of created pause reasons:
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you can:
search for a specific pause reason
clear all filters
manage columns, by selecting or not them
activate the advanced search for each field
create a new pause reason, by clicking on Add and indicate the relative name
💡 How can agents choose a pause reason
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