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Follow this checks list if the /wiki/spaces/XS/pages/1762853078 integration doesn’t work properly |
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Check the account connection from xCALLY Shuttle Web Interface
Expected result:
Check the Phonebar version: 3.7.0.7 is minimum required
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Open the integration log file (/var/log/xcally-desk.log) and check if the ticket is created or there are some errors
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Expected result:
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[2015-11-17 17:30:56.040] [DEBUG] desk - client creation to https://xcally.desk.com/ [2015-11-17 17:30:56.145] [INFO] desk - client created to https://xcally.desk.com/ |
Make sure you followed all the configuration steps (https://wiki.xcallymotion.com/displayspaces/XS/Desk.com+Embeddedpages/1762853136)
Check if the agent has the permission to use the Telephone integration in Desk.com (Create a new Integration – Desk.com Admin)
Check if you can reach the URL that host the Embedded Softphone
Enter the following URL in the browser:
https://demoapp.xcallyxcallymotion.com/salesforceintegrations/currentopencti/v1/desk.html?host=http://X.Y.Z.W&port=8888&event=RealtimeCTI&path=/socket.io-client&type=desk&popup=true
(Change X.Y.Z.W with xCALLY Shuttle server IP)
Expected result:
Check if you enable the browser to allow unsafe script loading
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Enter the following URL in the browser (http://localhost:9888/xcally/svc/peer) and check the answer.
Expected result:
You can also check if you are enable to perform a call from the browser
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Open the Phonebar and log in as Agent, then type this URL: http://localhost:9888/xcally/svc/originate/600.
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You'll listen the echo test sound.
Expected result:
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