Login to WitiOp
The Admin, after being registered by Xenialab, receives an email to log into the WitiOp platform.
- Go to the Link reported into the mail
- Fill the Username and Password reported into the mail
- Choose the language
- Click «Login»
1.Dashboard
The Dashboard area shows the following graphs:
- Conversations: Bars representing the number of conversations during the current day:
- Total: total conversations managed by the Agents (Closed + Active)
- Closed: conversations already managed and closed by the Agents
- Active: conversations that are being managed by the Agents
- Awaiting Transfer: conversations waiting to be managed by Agents associated to the same Tenant.
- Agent status: Pie chart indicating the Status of the Agents associated to the same Tenant.
- Conversations hourly distribution: Line graph showing conversations of the Agents distributed according to the time.
Data can be refreshed, using the dedicated button "Refresh" on the top right of Dashboard area.
2.Service Status
Agents can check the service status: if the number/s is/are active (that is during working time) or inactive.
Clicking on the the Service Status button, a dialog window appears giving the specific information. For example:
| Open Service | Mixed Service (not all services are opened) | Closed Service |
|---|---|---|
|
|
|
3.Administrator Menu
The Administrator Menu is composed by WhatsApp, Admin and User Menu.
User Menu
From the User drop-down Menu, you have access to:
Profile
Change password
Logout
Profile
This section reports the data of the user currently logged into the platform.
Change Password
From this section, you can change the password: write the current password, set a new one and confirm it. Then Save.
Logout
Clicking on this button 
, you log out of WitiOp.