Follow this checks list if the /wiki/spaces/XS/pages/1762853078 integration doesn’t work properly
Check the account connection from xCALLY Shuttle Web Interface
Expected result:
Check the Phonebar version: 3.7.0.7 is minimum required
Open the integration log file (/var/log/xcally-desk.log) and check if the ticket is created or there are some errors
Expected result:
[2015-11-17 17:30:56.040] [DEBUG] desk - client creation to https://xcally.desk.com/ [2015-11-17 17:30:56.145] [INFO] desk - client created to https://xcally.desk.com/
Make sure you followed all the configuration steps (https://wiki.xcallymotion.com/display/XS/Desk.com+Embedded)
Check if the agent has the permission to use the Telephone integration in Desk.com (Create a new Integration – Desk.com Admin)
Check if you can reach the URL that host the Embedded Softphone
Enter the following URL in the browser: https://demo.xcally.com/salesforce/current/v1/desk.html?host=http://X.Y.Z.W&port=8888&event=RealtimeCTI&path=/socket.io-client&type=desk&popup=true (Change X.Y.Z.W with xCALLY Shuttle server IP)
Expected result:
Check if you enable the browser to allow unsafe script loading
If you see the symbol below, click and allow the browser to accept unsafe script.
Check the connection between Phonebar and Embedded Phone in Desk.com interface
Enter the following URL in the browser (http://localhost:9888/xcally/svc/peer) and check the answer.
Expected result:
You can also check if you are enable to perform a call from the browser, typing thi URL: http://localhost:9888/xcally/svc/originate/600. For this check, you must have the Phonebar open.
Expected result:
