Queue Calls Distribution

The goal of this article is to provide you a way to manage Queue Call Distribution using a Cally Square project.

Example 1: Distribution between two queues

In this example you want to assign 70% of inbound calls to the first queue and 30% of inbound calls to the second queue.

1. Configure SET block in your project
   
   
   
2. Configure GOTOIF block in your project: change the condition according to your needs.
   You need to insert the percentage value of the second queue + 1.
   
   
   
3. Configure the QUEUE blocks.

Example 2: Distribution between three queues

In this example, you want to equally distribute inbound calls between three queues.

1. Configure SET block in your project
   
   
   
2. Configure GOTOIF blocks in your project
   
   
   
   
   
3. Configure the QUEUE blocks