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Agents Management

This section allows the Admin to manage and dispose of all the agents easily.

It is useful in unexpected moments of high use of the service by customers.

The screen provides an overview of the Agents' skillset and sets their number of possible interactions.

Furthermore the Admin can add Agents as well as delete them.

  1. Add Skillset

  2. Remove Skillset

  3. Set maximum conversations handled by an agent

  4. Data Frame,  which covers the amount of conversations viewed by the administrator

  5. Delete a single agent

  6. Empty tInfo: to send the conversation by email or view the information of the chat

  7. Add Agents

  8. Download Excel file (with all the information in the bracket)

Add Skillset

Click on the option:

You will now be able to add a skillset, by selecting the the skill as well as its level of priority

Remember to press on OK to save the new settings

Remove Skillset

To eliminate a specific skill, click on the feauture

Select a skill and then remember to press on OK to eliminate it from the dashboard

Set Maximum of Conversations

This option allows the admin to decide how many interaction can be handled by an agent

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