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Outbound Templates

This section provides an overview of the Outbound templates created by the user for the Outbound campaign. Before an outbound message can be used, Facebook must approve its content.

Keep in mind that this section is strictly for Outbound standardized messages.

The status helps you understand if the template is in use, hence if it is available to be sent.

Before being available, the template will be characterized by this symbol

which represents the waiting of approval on the outbound message.

Xenialab has the responsibility to forward the message to Facebook, which validates the text. As soon as the message is validated by Facebook (2-3 days), the template goes into an approved status and, therefore, can be used by the user for Outbound campaigns

  1. Data Frame,  which covers the amount of conversations viewed by the administrator

  2. View/Delete: to view or delete the template

  3. Create new standardized message

  4. Download Excel file (with all the information in the bracket)

 

 See the Download Excel file section at the End of this page for further information

For a more in depth analysis of what the admin can do in this section: 

Data Frame

By clicking on the Bar the following "curtain" will be opened  

from which you can select the number of visible predefined messages to review, ranging from 10 to 100

View/Delete

allow the admin to view, edit or delete the template.

Click on view to see the template features or delete to eliminate the template.

You will see this the general description of the Messages

Outbound Template’s Overview

Keep in Mind that the templates cannot be modified, they can either be created from scratches or deleted.

  1. Save

  2. Name, to define the outbound template by title  

  3. Select Language

  4. Text

  5. Add Quick Reply ( Please see below)

  6. Delete the button or quick reply

  7. On/Off option to make the outbound template available to the Agents

If you switch this option on, agents can individually and discretely forward the message. You will see a green tick in the general overview under the label “available to agents”.

Add quick reply

  • you can select 3 reply buttons, where you can insert the title:

  • or you can configure a Website URL and a phone number (the customer will see only the title)

You can easily manage the added options, edit or delete them.

Delete

If you Press on Delete you will see the following bracket

Click on Cancel to go back to the previous feature or Delete to eliminate the standardized outbound message.

Create new Template

Refer to the previous section to complete and insert all the required data to create a new predefined text.

Remember to fill the blanks highlighted by (*) in the Outbound section.

To Save the settings remember to press on .

The Excel file Download 

This feature  allows to translate all the information related to the outbound templates in an Excel file.

Click on the icon and you will see the following bracket on the top right end of your screen:

Open the file and you will have all the information you need in an Excel, easy to share to subjects/departments that do not use the WitiOp platform.

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