Login to WitiOp
The Admin, after being registered by Xenialab, receives an email to log into the WitiOp platform.
- Go to the Link reported into the mail
- Fill the Username and Password reported into the mail
- Choose the language
- Click «Login»
Is possible to access Witiop also through Azure AD, Google and Salesforce. To do so, you need to configure the settings, in the section external login: insert the information needed to create this way of access
Azure AD
Salesforce
Admin Home Dashboard
From the Home Dashboard, you can see:
- Dashboard
- Service Information
- Administrator Menu
1.Dashboard
The Dashboard area shows the following graphs:
- Conversations: Bars representing the number of conversations during the current day:
- Total: total conversations managed by the Agents (Closed + Active)
- Closed: conversations already managed and closed by the Agents
- Active: conversations that are being managed by the Agents
- Awaiting Transfer: conversations waiting to be managed by Agents associated to the same Tenant.
- Conversation by Agent: Bars showing conversations by Agent.
- Agent status: Pie chart indicating the Status of the Agents associated to the same Tenant (Ready, Back Office, Break).
- Conversations hourly distribution: Line graph showing conversations distributed according to the time.
Data can be refreshed, using the dedicated button "Refresh" on the top right of Dashboard area.
2.Service Status
Agents can check the service status: if the number/s is/are active (that is during working time) or inactive.
Clicking on the the Service Status button, a dialog window appears giving the specific information. For example:
| Open Service | Mixed Service (not all services are opened) | Closed Service |
|---|---|---|
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3. Administrator Menu
The Administrator Menu is composed by WhatsApp, Admin and User Menu.
