In Staff section you can find how to perform the Staff Configuration:
create Users and Agents, setting their Username and Password for login
associate Agents to Teams and Queues
define and change permissions to Users with User Profiles configuration
manage Agent Profiles and Queue Timings (if enabled on license)
delete permanently or restore members from deleted members section
Click on the name of the topic to go to the related wiki page:
Agent Profiles & Queue Timings