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In Staff section you can find how to perform the Staff Configuration:

  • create Users and Agents, setting their Username and Password for login

  • associate Agents to Teams and Queues

  • define and change permissions to Users with User Profiles configuration

  • delete permanently or restore members from deleted members section

Click on the name of the topic to go to the related wiki page:

XI - Users & User Profiles

Users & User Profiles

XI - Agents & Teams

Agents & Teams

XI - Deleted members

Deleted Members

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