Pre-Requisites
Please read carefully the requirements described here before installing!
Download last Version
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and download the Motion Phonebar:
Previous Versions | Date | Download |
|---|---|---|
5.7.1.0 | .png?version=2&modificationDate=1654765344131&cacheVersion=1&api=v2&width=30&height=30){kind=small} Download File .exe  Download .msi format | |
5.7.0.0 | Download File .exe Download .msi format | |
5.2.0.0 | This is the last version supported on V2 Servers. | Download File .exe Download .msi format |
Phonebar Changelog:
Version 5.8.0.0
[XM-3471][XS-12545] Update on auto-pause after ending outbound call: if agent is unpaused by the admin and he does an outbound call, at the end of the conversation his status remains idle correctly
[XM-3478][XS-12559] Update on Realtime pause filter for Phonebar Agent, if chosen pause contains lowercase letters in name: with this fix the filter pause works correctly for all pause names
[XM-3486][XS-12428] Update on call counter for outbound calls: on the Phonebar the counter begins at call start and resets correctly when the call is answered
[XM-3504][XS-12584] Update on trigger events: if a user is logged in with the phonebar and a trigger of type Motion Bar/Popup is set, when an agent receives a call invoking the trigger, the User logged in with the phonebar should not invoke the trigger itself
Version 5.7.1.0
[XM-3436][XS-12518] Fixed an issue concerning 5.7.0.0 release causing an error on omni desktop
Version 5.7.0.0
[XM-278] Adding an API endpoint for Agent information
[XM-305] Adding an endpoint to start and stop call recordings → https://xcally.atlassian.net/wiki/spaces/XM/pages/1845789052/Phonebar+Agent#Endpoint-for-start-and-stop-call-recording
[XM-3015][XS-10574][XS-11712] Adding the ClickToCall option for users (not admins)
[XM-3363][XS-12354] Update to display correctly special characters in CALLERID(name)
[XM-3392] Adding support for the OPUS codec
Version 5.6.0.0
[XM-3118][XS-11861] Update for Phonebar conference call
[XM-3264][XS-12155] Update on Phonebar call time counter
Version 5.5.0.0
[XM-3081] Upgrade log4net package
[XM-3223] Implementation of a popup and sound notification to inform the agent if the Phonebar has lost
connection with XCALLY → https://xcally.atlassian.net/wiki/spaces/XM/pages/1845789052/Phonebar+Agent#What-happens-if-Phonebar-loses-connection%3F
Version 5.4.1.0
[XM-2858][XS-11557] Update on multiple logins, to allow a user and an agent to login to the phonebar at the same time correctly
Version 5.4.0.0
[XM-2689] pjsip.log has been moved to ${USERPROFILE}\xCALLY\Logs\ folder
Version 5.3.0.0
[XM-314] Adding of buttons “Accept” and “Reject” on popup notification appearing when a call arrives
[XM-2474][XS-10862] Update of Phonebar, because it is not possible to login with phonebar as user or admin, but only as Phonebar agent
Version 5.2.0.0
[XM-230] Fixed issue with received calls saved in the recent dialed dropdown list, not distinguish numbers actually dialed by the agent. With this fix, only Outbound calls are viewable in the dropdown list of recent contacts
[XM-241] Fixed issue with automatic screen recording stopped even during active call. With this fix, the automatic screen recording remains active if the call is still on going
[XM-257] Fixed issue with mismatching between queues and relative agents in Messenger section when filtering agents by “queues”, obtaining a list with elements not belonging to the selected queue. With this fix, the queue filter has been removed
[XM-270] Fixed issue with Agent Presence section, showing an empty list if filtering by “All” list status. With this fix, if “All” filter is selected, on agent presence all agents associated to all queues are shown
[XM-339] Improvement of Phonebar click to call: if you click on links like call to:number or tell:number, Windows requires which application to use for opening the link and also Phonebar is now a supported one. If the Phonebar is running and you click a link, a call will start directly to the number indicated, activating a click to call → https://xcally.atlassian.net/wiki/spaces/XM/pages/1845789052/Phonebar+Agent#Click-to-call-option%5BhardBreak%5D
[XM-2245][XS-10390] Fixed issue with interrupted video recording when an agent booked a pause rather than waiting for the end of the call. With this fix, the video recording does not stop when agent books a pause, but only when the call ends
[XM-2330] Addition of options to manage the automatic popup closing in triggers type MotionBar/Popup. This update works only from 5.2.0 Phonebar version and XCALLY version 3.31.0 → documentation coming soon
[XM-2361][XS-10583] Fixed issue with “Call History” section, where column related to hour was displayed as “Date” rather than “Time”. With this fix, setting as language English the column displays the right header “Time”
[XM-2387][XS-10601] Fixed issue with booked pause not kept during Inbound and Outbound calls: when the agent finished the call the status returned to “ready”. With this fix, if agent books a pause, when the call ends, the pause is correctly maintained
Version 5.1.47.0
[XM-239] Fixed issue with Automatic Video Recording, which did not stop if call was ended by busy signal and it stopped only by clicking on relative button. With this fix, if call ends by busy signal, recording stops automatically
[XM-340] Update masking algorithm for Phonebar application, by adding settings on characters number to hide according to the string type ( privacyPolicyNumber / privacyPolicyEmail / privacyPolicyName ). If on General → Security → Privacy Policy sections you insert 0, all characters are to be hidden, otherwise you can indicate characters number starting from the right
[XM-1017] Update the authentication method for web socket connection → /wiki/spaces/KB/pages/2294939666 (In order to consult this documentation, you need to be logged with your Jira Account)
[XM-2182][XS-10339] Update of visualization using special characters: by creating a trigger to open a Phonebar popup, if in the template you use special characters in a variable, they are correctly displayed
Version 5.1.46.0
[XM-1607] [XS-8944][XS-10097] Fixed issue with Phonebar disconnection not notified to the agent: when Agents automatically got disconnected by Motion, they were not visible on Realtime even if they return to being active. With this fix, Phonebar, when reconnecting to Socket.IO, checks the agents' status: if they have been logged out it displays a message and closes requiring you to log in again
[XM-1883][XS-9902] Fixed issue with Phonebar login, case sensitive: with this fix it’s possible to log in successfully as case insensitive
[XM-2085][XS-10159] Add support for new Busylight models with the new PIDs in your applications:
0x3BCE (Busylight Alpha Model 2)
0x3BCF (Busylight Omega Model 2)
Version 5.1.45.0
[XM-925] Fixed issue with Phonebar Interface: while agent is making a call, phonebar box disappeared from the interface. With this fix, a box CALLING is visible when the call is initiated and the box disappears when the conversation is made
[XM-1363][XS-9060] Fixed issue with Call Conference and DTMF on a Cally Square project: with this fix in a project with a menu and e.g. three playbacks executed according to the number pressed on the keypad, the Cally Square project is carried out regularly
[XM-1559][XS-9488] Fixed issue with an error occured on Phonebar on Motion Version v2.0.76
[XM-1622] Added profile selection when logging in via phonebar. Agent, with at least one profile, views profile selection during login
Version 5.1.44.0
[XM-1253] [XS-8944] Fixed time mismatch between dashboard and phonebar
[XM-1423] [XS-9140][XS-9246] New phonebar silent installer → https://xcally.atlassian.net/wiki/spaces/XM/pages/1845788672/XCALLY+Phonebar%3A+Overview#Silent-Installation-Procedure
Version 5.1.43.0
[XM-1129] [XS-8504] Fixed issue with screen recording feature, recording only the Agent’s audio and video and not the Customer audio
[XM-1323] [XS-9006] Added the call uniqueId in the
/callsAPI response
Version 5.1.42.0
[XM-248] Fixed issue with Outprefix extension shown in active calls
[XM-264] [XS-5074] Fixed issue with Outprefix extension saved in call history
Version 5.1.41.0
[XM-851] [XS-8188] Fixed issue with Agent Presence: disabling permissions for Presence, the Agent Presence tab is not visible from the Phonebar
[XM-853] [XS-7953] Fixed issue with recording: given a call, when a recording is active and an Agent pause/start the recording then the recording re-starts
[XM-870] XCALLY Logo Update
[XM-879] [XS-8261] Fixed issue with special characters: if Motion calls the Phonebar API with a PREFIX, the Phonebar removes special characters also from the prefix. The prefix remains the same.
Version 5.1.40.0
Fixed issue with API, not removing special characters from the number
Application update to manage MFA feature
Version 5.1.39.0
[XS-7857] Fixed issue with Salesforce softphone not working properly with Phonebar API
Version 5.1.38.0
Fixed Phonebar API CORS error when from Omnidesktop an Agent Phonebar performs a call
Version 5.1.37.0
Fixed "logo not found" error on first login
Version 5.1.36.0
Double ringing tones on outgoing calls
Version 5.1.35.0
[PBAR-448] Server and Language settings were not correctly saved
Version 5.1.34.0
[PBAR-446] Screen recording button is enabled also when the option is disabled
Version 5.1.33.0
[PBAR-444] Added two factor authentication
Version 5.1.32.0
Call History start scrolling after 7 entries, disabling the CLOSE button
Update XCALLY logo in Phonebar application
Add unattended option for the phonebar
Update documentation link
Mask sensitive data: phone number in call history and number to dial
[PBAR-437] [XS-6438] Manual voice recording - with outprefix not function
[PBAR-439] [XS-6657] [XS-6700] Realtime Agents Logon Time difference
[PBAR-441] Add management of login logo if customization license is enabled
Click here for previous versions.