From Manage ➡️ Settings you can view 3 tabs:
General
General where you can set time zone in which the tenant works
Roster configuration
If in rules section (read here to find out more), you choose as week start day Monday, in settings you will be able to choose only a Monday day as first draft.
XCALLY synchronisation
On XCALLY tab you can synchronise your XCALLY data inside XPLANY tenant
By making this integration you can synchronise XCALLY data and users:
XCALLY Voice queues will be imported as XPLANY skills. If you change queues on XCALLY and you activate Sync data interval, queues are also uploaded on XPLANY
con sync se cambiate code, vengno aggiornate anche su XPLANYXCALLY user/admin will be created like users (as e.g. planner)
XCALLY agents will be created as users and employees (to obtain personal credentials to access the platform)
If XPLANY is already populated, the system searches users/agents by email: if the contact already exists, system only updates data otherwise it creates a new one
when synchronising update synchronised skills